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Expired Tender United Kingdom ICB TOT Ref. 142211363

Hmrc Customer Relationship Management Tender - 142211363

Tender notice from United Kingdom, published on 28 May 2026.

Exeutive Summary

The HM REVENUE & CUSTOMS has issued a Tender notice for the procurement of a Hmrc Customer Relationship Management in the United Kingdom. This Tender notice was published on 28 May 2026 and is scheduled to close on 22 Jun 2026, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 142211363, while the tender notice number is and Register on the platform.

Key facts

Summary
Hmrc Customer Relationship Management
Sector
Computer Hardware and Software Services
Technology and Equipment
TOT Ref. No.
142211363
Document Ref. No.
Country
United Kingdom
Notice type
Tender
Competition
ICB
Publication date
28 May 2026
Bid deadline
22 Jun 2026
EMD
Refer Document
Tender value
Refer Document
Purchaser ownership
Public
Financier
Self Financed

CPV classification

48000000Software package and information systems
72000000IT services: consulting, software development, Internet and support

Purchaser details

Purchaser contact is for registered users

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Tender details

IMPORTANT INFORMATION (DISCLAIMER): THIS IS A RE-PUBLICATION OF TENDER NOTICE: Procurement identifier (OCID): ocds-h6vhtk-050568 "HMRC Customer Relationship Management" FOR THE PURPOSES OF THE PROCUREMENT ACT 2023 S.31 "Modifying a section 19 procurement". HMRC IS NOT ACCEPTING NEW PARTICIPANTS. As part of the HMRC Enterprise Customer Relationship Management Programme, HMRC are seeking a supplier to provide Software as a Service Customer Relationship Management. There will be future procurements for an Intelligent Client Function, System and Service integrators and supplementary software capabilities. The requirement for this procurement is split into core and additional capabilities. Core capabilities must be delivered by the vendor on a first party basis, which refers to software owned and/or developed by the Supplier. Core capabilities include: • Marketing & Campaign Management • Customer Management • Case Management • Interaction, Channel and Messaging Management • AI • Insights • Reporting & Intelligence • Customer Experience (Customer Portal and App) Additional capabilities can be provided by on first- or third-party basis, and include: • Identity, Verification & Authentication • Secure Digital Exchange Communications (SDEC) • Fraud • Data & Integration Management • Operational Management • Knowledge Management • Non-Compliance Management Suppliers are also expected to provide an element of professional services to support implementation that the Authority can call down...

Documents

Tender Notice
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Frequently asked questions

The bid deadline for Hmrc Customer Relationship Management was 22 Jun 2026. Bidding is closed.

This tender has been issued by HM REVENUE & CUSTOMS in United Kingdom.

The tender value is not disclosed; please refer to the tender document. EMD / bid security details are provided in the tender document.

This tender is Self Financed

The tender is classified under the following CPV code(s): 48000000 ~ Software package and information systems ~ https://www.tendersontime.com/united-kingdom-tenders/software-package-and-information-systems-tenders/, 72000000 ~ IT services: consulting, software development, Internet and support ~ https://www.tendersontime.com/united-kingdom-tenders/it-services-consulting-software-development-internet-and-support-tenders/.

The tender notice and related documents are listed in the Documents section above. Select a document to view or download it. Please log in or register to access the documents. If you cannot find additional documents in the Documents section, please log in to your account and Send Document Request from your account section.

The TendersOnTime reference is 142211363. The purchaser document reference is not provided in the notice.

See the Similar Tenders section on this page or browse other tenders from United Kingdom.

This tender falls under Computer Hardware and Software Services, Technology and Equipment in United Kingdom. Suppliers in these sectors can track similar United Kingdom tenders using CPV-based alerts.