Future of Patient Feedback : a Roadmap Tender - 133741724

Procurement Summary

Country: United Kingdom

Summary: Future of Patient Feedback : a Roadmap for Measurement, Insight and Improvement

Deadline: 09 Feb 2026

Posting Date: 16 Jan 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 133741724

Document Ref. No.: C413258

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

CPV Classification

79315000 - Social research services

Purchaser's Detail

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Tender Details

In line with the 10YHP three shifts, Quality Strategy, and evolving digital capabilities, we are seeking approval to spend £400, 000 in financial year 25/26 to commission work to scope and design a future state and possible implementation road map for the system wide collection, analysis and presentation of feedback from people using the NHS. The programme 'Future of patient feedback: a roadmap for measurement and improvement' will set out options for the design of a sustainable and holistic insight system, with ambitions of enabling utility of experience data in different forms, freeing up capacity to make improvements to quality, and to ensure that we are measuring what matters through easily navigable and inclusive feedback routes. The programme will explore digital capabilities offered by the NHS App and FDP to allow optimal capture and utility of care experiences.
CPV classifications: 79315000 - Social research services

Documents

 Tender Notice