Framework Agreement for Campaign and Customer Tender - 146133948

Procurement Summary

Country: Austria

Summary: Framework Agreement for Campaign and Customer Service of the Evn Group from January 1St, 2027 to December 31St, 2028 (With Options until December 31St, 2030)

Deadline: 12 Aug 2026

Posting Date: 29 Jul 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 146133948

Document Ref. No.: 525037-2026

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

CPV Classification

79512000 - Call centre
79511000 - Telephone operator services

Purchaser's Detail

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Tender Details

Campaign service EVN customer service and email processing Network Lower Austria customer service The aim and subject of the tender is to conclude a framework agreement per lot for the services and duration listed below. concretization in the Offer phase More detailed information and further details on the services to be provided, quantity structure, retrieval modalities and minimum technical requirements will be available to bidders in the second stage of the process (offer phase). placed. The subject of the service is for -Lot 1: Support with sales and service-oriented campaigns through advice, tariff changes as well as in-bound and outbound customer contacts. -Lot 2: Processing customer inquiries about invoices and Master data changes via telephone and email including documentation and back office activities. -Lot 3: Processing of telephone and written customer inquiries about grid connections, photovoltaics and energy management topics included Master data maintenance and case processing. Support in sales and service-oriented campaigns through advice, tariff changes as well as inbound and outbound customer contacts. Processing customer inquiries about invoices and master data changes Telephone and email including documentation and back office activities. Processing telephone and written customer inquiries about grid connections, photovoltaics and energy-related topics, including master data maintenance and...
Document Type: Contract Notice Reference Number: IZI-2607270005 Contract Type: services Doc Title: Framework agreement for campaign and customer service of the EVN Group from January 1st, 2027 to December 31st, 2028 (with options until December 31st, 2030) Dispatch Date: 2026-07-27 Publish Date: 2026-07-29 Submission Date: 2026-08-12

Documents

 Tender Notice