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For the Establishment of a Frame Agreement Tender - 146001504

The UNITED NATIONS HIGH COMMISSIONER FOR REFUGEES (UNHCR) has issued a Tender notice for the procurement of a For the Establishment of a Frame Agreement for the Provision of Customer Services Call Center for Unhcr Private Sector Partnerships in the Republic of Korea in the South Korea. This Tender notice was published on 27 Jul 2026 and is scheduled to close on 31 Jul 2026, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 146001504, while the tender notice number is UNHCR RFP 3126 and Registering on the platform.

Procurement Summary

Country: South Korea

Summary: For the Establishment of a Frame Agreement for the Provision of Customer Services Call Center for Unhcr Private Sector Partnerships in the Republic of Korea

Deadline: 31 Jul 2026

Posting Date: 27 Jul 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 146001504

Document Ref. No.: UNHCR RFP 3126

Competition: ICB

Financier: United Nations High Commissioner for Refugees (UNHCR)

Purchaser Ownership: Public

Tender Value: Refer Document

Purchaser's Detail

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Tender Details

UNHCR PSP Korea is seeking to enter into a frame agreement with a qualified agency to provide inbound and outbound Customer Services for donor retention, with an initial term of 12 months, extendable for up to two additional 12-month periods subject to satisfactory performance, as set out below:Phase 1: 1 October 2026 - end of September 2027 (12-months)Phase 2: 1 October 2027 - end of September 2028 (12-months)Phase 3: 1 October 2028 - end of September 2029 (12-months)In total a three-year frame agreement. The Terms of Reference (TORS) are detailed in Annex A of this document. Bidders can find attached the summary PDF of the RFP which details the instructions for you to register on UNHCR supplier portal, when you are searching for the RFP in the UNHCR supplier portal system please search for RFP 3126. The complete tender package is also available in the UNHCR supplier portal, and your bids are to be submitted ONLY directly to the portal.
Publish Date: 26-Jun-2026 UN Orgnization: United Nations High Commissioner for Refugees (UNHCR) Type of Notice: Request for proposal

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