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Expired Tender Poland ICB TOT Ref. 136428819

First Line Technical Support it Helpdesk Service. Tender - 136428819

Tender notice from Poland, published on 24 Feb 2026.

Exeutive Summary

The PKP INTERCITY REMTRAK SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ has issued a Tender notice for the procurement of a First Line Technical Support it Helpdesk Service. in the Poland. This Tender notice was published on 24 Feb 2026 and is scheduled to close on 06 Mar 2026, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 136428819, while the tender notice number is WNP-037486 and Register on the platform.

Key facts

Summary
First Line Technical Support it Helpdesk Service.
TOT Ref. No.
136428819
Document Ref. No.
WNP-037486
Country
Poland
Notice type
Tender
Competition
ICB
Publication date
24 Feb 2026
Bid deadline
06 Mar 2026
EMD
Refer Document
Tender value
Refer Document
Purchaser ownership
Public
Financier
Self Financed

Purchaser details

Purchaser contact is for registered users

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Tender details

IT Helpdesk First Line Technical Support Service. First stage - offer submission stage. Procedure criteria adopted: 80% - Price for MONTHLY Fees for support services in accordance with OPZ. Discretionary points: Documented previous cooperation with Ordering parties in the field of IT services - 10 points, (up to one year - 3 points, over 1 year - up to 2 years - 5 points, over 2 years - 10 points), Documented experience of staff in using the SolidWorks system - 5 points, (up to one year - 1 point, from 1 - 3 years - 2 points, over 3 years - 5 points), Documented staff experience in using the Comarch ERP XL system - 5 points (up to one year - 1 point, from 1 - 3 years old - 2 points, over 3 years old - 5 points). We absolutely require the following to be sent in PDF form: - offers in each round of the procedure in the form attachment in a pdf file. with signatures of authorized persons, consistent with OPZ - in particular point 4., - minimum two projects implemented in the field of HelpDesk IT support with companies with over 100 users - references, - Resume - for each of the six specialists required by the Ordering Party, specifying Specialist No. 1, 2, etc. up to 6. We require optional sending in PDF form: - documented experience of staff in using the SolidWorks system - references or certificate / certificate of completed training, - documented experience of staff in using the Comarch ERP XL system - references or certificate / certificate of completed training, - documented previous cooperation with the Ordering Party...

Documents

Tender Notice
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Frequently asked questions

The bid deadline for First Line Technical Support it Helpdesk Service. was 06 Mar 2026. Bidding is closed.

This tender has been issued by PKP INTERCITY REMTRAK SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ in Poland.

The tender value is not disclosed; please refer to the tender document. EMD / bid security details are provided in the tender document.

This tender is Self Financed

The tender notice and related documents are listed in the Documents section above. Select a document to view or download it. Please log in or register to access the documents. If you cannot find additional documents in the Documents section, please log in to your account and Send Document Request from your account section.

The TendersOnTime reference is 136428819. The purchaser document reference is WNP-037486.

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