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AFRICAN DEVELOPMENT BANK (AFDB) has floated a tender for Eoi - Malawi - Implementation of Erp for Customer Services Improvement for Rumphi Water Supply and Sanitation Services Improvement Project - Rwssip. The project location is Malawi and the tender is closing on 05 Mar 2025. The tender notice number is , while the TOT Ref Number is 115021593. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : Malawi
Summary : Eoi - Malawi - Implementation of Erp for Customer Services Improvement for Rumphi Water Supply and Sanitation Services Improvement Project - Rwssip
Deadline : 05 Mar 2025
Other Information
Notice Type : Tender
TOT Ref.No.: 115021593
Document Ref. No. :
Financier : African Development Bank (AfDB)
Purchaser Ownership : Public
Tender Value : Refer Document
Purchaser's Detail
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Login to see detailsTender Details
The services included under this contract are for Implementation of an ERP for Customer Services Improvement. The Consultant will be required to provide an ERP System that will improve operational efficiency and customer service delivery. Specifically, the Consultant will be required to: -Implement a web-based Enterprise Resource Planning (ERP) system to automate, integrate all the NRWB-s operations/processes and enforce necessary controls.Integrate all processes across the organisation including Operations Management, Customer Services, Meter reading and maintenance, Billing, Receipting and Revenue Credit Control Management, Financial Management, Payroll, Messaging for communications, and Project Management.Provide a system with dashboard capabilities to facilitate accurate and timely reporting and informed strategic management decisions.Improve customer service delivery by providing an online contact point, improving access to customer information, improved fault reporting and tracking.Improve organisational productivity through the reduction of time spent on managing documents among others.Provide periodical and ad hoc reports.
Documents
Procurement Documents for Malawi
Access a comprehensive library of standard procurement documents specific to Malawi. Here, you'll find all the essential forms, guidelines, and templates required for tender applications and submissions in Malawi
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