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Expired Tender USA ICB TOT Ref. 106981851

Enterprise Contact Center (ECC) Cloud Tender in USA - 106981851

Tender notice from USA, published on 10 Sep 2024.

Exeutive Summary

The COMMERCE, DEPARTMENT OF | US PATENT AND TRADEMARK OFFICE has issued a Tender notice for the procurement of a Enterprise Contact Center (ECC) Cloud Migration-Request for Information in the USA. This Tender notice was published on 10 Sep 2024 and is scheduled to close on 04 Oct 2024, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 106981851, while the tender notice number is 280-EBPL-0852 and Register on the platform.

Key facts

Summary
Enterprise Contact Center (ECC) Cloud Migration-Request for Information
TOT Ref. No.
106981851
Document Ref. No.
280-EBPL-0852
Country
USA
Notice type
Tender
Competition
ICB
Publication date
10 Sep 2024
Bid deadline
04 Oct 2024
EMD
Refer Document
Tender value
Refer Document
Purchaser ownership
Public
Financier
Self Financed

Purchaser details

Purchaser contact is for registered users

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Tender details

Description
USPTO is seeking a company to provide a solution to migrate USPTO-s current Enterprise Contact Center solution hosted on-premises to Genesys Cloud CX licenses. This includes: discovery, configuration, migration, operations, maintenance, and integration support; assistance with obtaining USPTO Authority-to-Operate (ATO); analyzing the current state of the existing Pure Connect system; optimizing the current process to best fit a new cloud environment; and maximizing efficiencies to leverage the features of Genesys Cloud CX. Please see attached RFI and PWS for more details.
Active Contract Opportunity

Notice ID : 280-EBPL-0852

Related Notice

Department/Ind. Agency : COMMERCE, DEPARTMENT OF

Sub-tier : US PATENT AND TRADEMARK OFFICE

Office: DEPT OF COMMERCE PTO

General Information

Contract Opportunity Type: Sources Sought (Original)

All Dates/Times are: (UTC-04:00) EASTERN STANDARD TIME, NEW YORK, USA

Original Published Date: Sep 09, 2024 09:42 am EDT

Original Response Date: Oct 04, 2024 10:00 am EDT

Inactive Policy: 15 days after response date

Original Inactive Date: Oct 19, 2024

Initiative: None
Classification

Original Set Aside: Total Small Business Set-Aside (FAR 19.5)

Product Service Code:

NAICS Code: 513210 - Software Publishers
Place of Performance: Alexandria, VA 22314 USA

Documents

Tender Notice
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Frequently asked questions

The bid deadline for Enterprise Contact Center (ECC) Cloud Migration-Request for Information was 04 Oct 2024. Bidding is closed.

This tender has been issued by COMMERCE, DEPARTMENT OF | US PATENT AND TRADEMARK OFFICE in USA.

The tender value is not disclosed; please refer to the tender document. EMD / bid security details are provided in the tender document.

This tender is Self Financed

The tender notice and related documents are listed in the Documents section above. Select a document to view or download it. Please log in or register to access the documents. If you cannot find additional documents in the Documents section, please log in to your account and Send Document Request from your account section.

The TendersOnTime reference is 106981851. The purchaser document reference is 280-EBPL-0852.

Browse other tenders from USA or search by relevant keywords and CPV classification.