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Enterprise Contact Center (ECC) Cloud Tender in USA - 106981851

The COMMERCE, DEPARTMENT OF | US PATENT AND TRADEMARK OFFICE has issued a Tender notice for the procurement of a Enterprise Contact Center (ECC) Cloud Migration-Request for Information in the USA. This Tender notice was published on 10 Sep 2024 and is scheduled to close on 04 Oct 2024, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 106981851, while the tender notice number is 280-EBPL-0852 and Registering on the platform.

Procurement Summary

Country: USA

Summary: Enterprise Contact Center (ECC) Cloud Migration-Request for Information

Deadline: 04 Oct 2024

Posting Date: 10 Sep 2024

Other Information

Notice Type: Tender

TOT Ref.No.: 106981851

Document Ref. No.: 280-EBPL-0852

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

Purchaser's Detail

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Tender Details

Description
USPTO is seeking a company to provide a solution to migrate USPTO-s current Enterprise Contact Center solution hosted on-premises to Genesys Cloud CX licenses. This includes: discovery, configuration, migration, operations, maintenance, and integration support; assistance with obtaining USPTO Authority-to-Operate (ATO); analyzing the current state of the existing Pure Connect system; optimizing the current process to best fit a new cloud environment; and maximizing efficiencies to leverage the features of Genesys Cloud CX. Please see attached RFI and PWS for more details.
Active Contract Opportunity

Notice ID : 280-EBPL-0852

Related Notice

Department/Ind. Agency : COMMERCE, DEPARTMENT OF

Sub-tier : US PATENT AND TRADEMARK OFFICE

Office: DEPT OF COMMERCE PTO

General Information

Contract Opportunity Type: Sources Sought (Original)

All Dates/Times are: (UTC-04:00) EASTERN STANDARD TIME, NEW YORK, USA

Original Published Date: Sep 09, 2024 09:42 am EDT

Original Response Date: Oct 04, 2024 10:00 am EDT

Inactive Policy: 15 days after response date

Original Inactive Date: Oct 19, 2024

Initiative: None
Classification

Original Set Aside: Total Small Business Set-Aside (FAR 19.5)

Product Service Code:

NAICS Code: 513210 - Software Publishers
Place of Performance: Alexandria, VA 22314 USA

Documents

Tender Notice

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