Delivery of a Comprehensive Integrated Digital Tender - 146656706

Procurement Summary

Country: Czech Republic

Summary: Delivery of a Comprehensive Integrated Digital Call Center Ecosystem

Deadline: 07 Sep 2026

Posting Date: 06 Aug 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 146656706

Document Ref. No.: 545740-2026

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: CZK 9800000

CPV Classification

48000000 - Software package and information systems
72000000 - IT services: consulting, software development, Internet and support

Purchaser's Detail

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Tender Details

Delivery of a comprehensive integrated digital call center ecosystem The subject of the public contract is the supply of a complex integrated digital call center ecosystem. The goal is to introduce a new in-house information system including CRM, cloud-based contact center platform, voice analytics, AI-driven reporting, integration and middleware layer and security measures to the extent of Appendix No. 4 ZD - Functional requirements and specifications. Doc Title: Delivering a comprehensive integrated digital ecosystem call centra Contract Type: supplies
Document Type: Contract Notice Contract Type: supplies Estimated Value: 9800000 - CZK Authority Type: org-sub Doc Title: Delivering a comprehensive integrated digital call center ecosystem Dispatch Date: 2026-08-04 Publish Date: 2026-08-06 Submission Date: 2026-09-07

Documents

 Tender Notice