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The HUNGARIAN NATIONAL BANK has issued a Tender notice for the procurement of a Customer Service Contact Center Support, Operate in the Hungary. This Tender notice was published on 20 Jun 2022 and is scheduled to close on 20 Jul 2022, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 67945321, while the tender notice number is 330758-2022 and Registering on the platform.
Procurement Summary
Country: Hungary
Summary: Customer Service Contact Center Support, Operate
Deadline: 20 Jul 2022
Posting Date: 20 Jun 2022
Other Information
Notice Type: Tender
TOT Ref.No.: 67945321
Document Ref. No.: 330758-2022
Competition: ICB
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: Refer Document
CPV Classification
50334130 - Repair and maintenance services of telephone switching apparatusPurchaser's Detail
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Login to see detailsTender Details
Document Type: Contract Notice
Title: Customer Service Contact Center Support, Operate
Reference Number: EKR000862972022
Contract Type: Services
Description: Operation and Support Customer Service Contact Center
Operation and support for the Contracting Authority's personal and telephone customer service, which is an integrated system of the following system elements, which includes the operation, support, manufacturer's support and software tracking, error fixing, and occasional work.
Contact Center System Elements:
- Atos (UNIFY) Redundant Phone Openscape (Soft Phone) with
- IVR system related to the central number of customer service - DSR sound recording system
associated with the central number of customer service - Carol app
- Customer list and customer information system
- Statistical master data collector and transmission system
50334130 - Repair and Maintenance Services of Telephone Switching Apparatus
50334100 - Repair and MainTenance Services of Line Telephony Equipment
Authority Type: Body Governed by Public Law
Type of Pro ...
Documents
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Procurement Documents for Hungary
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