Customer Satisfaction Surveys Tender in Netherlands - 137563932

Procurement Summary

Country: Netherlands

Summary: Customer Satisfaction Surveys

Deadline: 19 May 2026

Posting Date: 11 Mar 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 137563932

Document Ref. No.: TN575154

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

CPV Classification

79342310 - Customer survey services

Purchaser's Detail

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Tender Details

It is important that VfPf's services meet the wishes of its customers. Based on these wishes and insight into the level of satisfaction with the services provided, the quality of the service can be further improved. That's why continuous insight into customer experience is required. Measuring customer experience is not only a thermometer to gain insight into the appreciation of services, but also an instrument to improve services and work towards higher standards. valuation. Results of the customer satisfaction surveys (KTOs) should stimulate the customer-oriented thinking and actions of VfPf employees. Since 2022, VfPf has been conducting KTOs to gain insight into customer experience. This is often continuous research for the purpose of improving/developing a specific service.
Legal Framework: Public Procurement Act 2012Type of assignmentServicesNature of the assignmentGovernment assignmentProcedurePublicKeywordscustomer satisfaction, customer satisfaction surveys, KTO, customer experienceMain assignment (CPV code)793423109 Services for customer surveyPlace of execution (NUTS code)GrootRijnmond (NL366)TenderNedreference number575154Reference numberTN575154PB/S number1680182026European or nationalEuropeanPlanningStart of assignmentJul 6 2026Assignment completionAug 31, 2032Closing dateMay 19. 2026, 9:00Related publicationsNone Type of Command: ServicesNature of the assignmentGovernment assignmentProcedurePublicKeywordscustomer satisfaction, customer satisfaction surveys, KTO, customer experienceMain assignment (CPV code)793423109 Customer survey servicesLocation of execution (NUTS code)GrootRijnmond (NL366)TenderNedreference number575154Reference numberTN575154PB/S number1680182026European or nationalEuropeanPlanningCommencement of assignment6 Jul. 2026Assignment completionAug 31, 2032Closing dateMay 19. 2026, 9:00Related publicationsNone Procedure: PublicKeywordscustomer satisfaction, customer satisfaction surveys, KTO, customer experienceMain assignment (CPV code)793423109Customer survey servicesPlace of execution (NUTS code)GrootRijnmond (NL366)TenderNedreference number575154Reference numberTN575154PB/S number1680182026European or nationalEuropeanPlanningCommencement of assignmentJul 6 2026Assignment completionAug 31, 2032Closing dateMay 19. 2026, 9:00Related publicationsNone Keywords: customer satisfaction...

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