Customer Relationship Management System Tender in Sweden - 147618758

Procurement Summary

Country: Sweden

Summary: Customer Relationship Management System (Crm-System)

Deadline: 21 Sep 2026

Posting Date: 20 Aug 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 147618758

Document Ref. No.: 577910-2026

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: SEK 2000000

CPV Classification

72268000 - Software supply services
48445000 - Customer Relation Management software package
72261000 - Software support services
72267100 - Maintenance of information technology software

Purchaser's Detail

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Tender Details

Customer Relationship Management system (CRM system) The procurement concerns the introduction of a Customer Relationship Management System (CRM system) as a cloud-based (SaaS) solution to support the business's need for structured and long-term relationship management. The procurement includes an overall solution including: - Software (CRM system) including licenses - Configuration and implementation of the system - Integrations with existing systems -Data migration from existing solutions - Documentation of systems, functions and integrations Training of users/relevant roles - Support and maintenance in accordance with defined service levels (SLA) Doc Title: Customer Relationship Management system (CRM system) Contract Type: services
Document Type: Contract Notice Reference Number: 2-2566/2026 Contract Type: services Estimated Value: 2000000 - SEK Authority Type: cga Doc Title: Customer Relationship Management system (CRM-system) Dispatch Date: 2026-08-19 Publish Date: 2026-08-20 Submission Date: 2026-09-21

Documents

 Tender Notice