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The TRANSPORT FOR GREATER MANCHESTER has issued a Tender notice for the procurement of a Customer Care for the Future in the United Kingdom. This Tender notice was published on 13 Jun 2026 and is scheduled to close on 10 Jul 2026, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 143249118, while the tender notice number is DN819039 and Registering on the platform.
Procurement Summary
Country: United Kingdom
Summary: Customer Care for the Future
Deadline: 10 Jul 2026
Posting Date: 13 Jun 2026
Other Information
Notice Type: Tender
TOT Ref.No.: 143249118
Document Ref. No.: DN819039
Competition: ICB
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: Refer Document
Purchaser's Detail
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Login to see detailsTender Details
Transport for Greater Manchester (TfGM) is undertaking a market engagement exercise to inform the development and procurement of a Customer Care of the Future (CCotF) solution.
TfGM is seeking to modernise its customer contact capabilities through the implementation of a cloud-based, omnichannel customer contact platform, which may include Contact Centre as a Service (CCaaS) capabilities and an integrated Customer Relationship Management (CRM) solution, or the ability to effectively integrate with existing and future CRM platforms.
The future solution is expected to:
• Enable end-to-end customer journey management across multiple channels
• Integrate effectively with TfGM-s line-of-business systems and third-party operator environments
• Support a scalable and adaptable service model
TfGM is particularly interested in solutions that demonstrate mature, production-ready AI capabilities available today, including:
• Intelligent routing and triage
• Virtual assistants and chatbots
• Agent assist and real-time guidance
• Automation of repeatable customer interactions
This engagement is intended to:
• Validate TfGM-s proposed direction and scope
• Understand the capability, maturity, and flexibility of the market
• Inform procurement strategy, solution design, and commercial approach
Region(s) of supply :United Kingdom
Estimated value :N/A
Publication Date :12/06/2026
Categories :270000 - Information Communication Technology
Last Date of Submission : 10/07/2026 14:00:00
Documents
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