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Expired Tender USA ICB TOT Ref. 82756943

Correction: Contact Center Services Tender in USA - 82756943

Tender notice from USA, published on 11 May 2023.

Exeutive Summary

The NYC HEALTH + HOSPITALS (NYC H+H) has issued a Tender notice for the procurement of a Correction: Contact Center Services in the USA. This Tender notice was published on 11 May 2023 and is scheduled to close on 31 May 2023, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 82756943, while the tender notice number is and Register on the platform.

Key facts

Summary
Correction: Contact Center Services
TOT Ref. No.
82756943
Document Ref. No.
Country
USA
Notice type
Tender
Competition
ICB
Publication date
11 May 2023
Bid deadline
31 May 2023
EMD
Refer Document
Tender value
Refer Document
Purchaser ownership
Public
Financier
Self Financed

Purchaser details

Purchaser contact is for registered users

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Tender details

Tender are invited for Correction: Contact Center Services
Publish Date : 5/10/2023
Deadline : 5/31/2023 5:00 PM
Category : Human Services/Client Services
Description : NYCH+H is interested in gaining understanding of the latest thinking, operational efficiencies and technologies available from today-s leading Contact Center service providers and is seeking a qualified, experienced vendor partner to handle overflow calls from their patient contact center. In 2022, NYC H+H patient contact center received an annual call volume of 2.6 million calls. Incoming calls will primarily include requests for appointments, prescription refills and clinical questions. The vendor shall ensure that their staff provides a best in class patient experience and accurately handles the call with adequate documentation in the health system-s EMR (Epic) while complying with approved call scripts/workflows and operational processes of the NYC H+H Contact Center. Vendors with unique strengths and technologies are encouraged to differentiate their product offerings and expertise when responding to this RFP.

Documents

Tender Notice
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Frequently asked questions

The bid deadline for Correction: Contact Center Services was 31 May 2023. Bidding is closed.

This tender has been issued by NYC HEALTH + HOSPITALS (NYC H+H) in USA.

The tender value is not disclosed; please refer to the tender document. EMD / bid security details are provided in the tender document.

This tender is Self Financed

The tender notice and related documents are listed in the Documents section above. Select a document to view or download it. Please log in or register to access the documents. If you cannot find additional documents in the Documents section, please log in to your account and Send Document Request from your account section.

The TendersOnTime reference is 82756943. The purchaser document reference is not provided in the notice.

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