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Correction: Contact Center Services Tender in USA - 82756943

The NYC HEALTH + HOSPITALS (NYC H+H) has issued a Tender notice for the procurement of a Correction: Contact Center Services in the USA. This Tender notice was published on 11 May 2023 and is scheduled to close on 31 May 2023, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 82756943, while the tender notice number is and Registering on the platform.

Procurement Summary

Country: USA

Summary: Correction: Contact Center Services

Deadline: 31 May 2023

Posting Date: 11 May 2023

Other Information

Notice Type: Tender

TOT Ref.No.: 82756943

Document Ref. No.:

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

Purchaser's Detail

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Tender Details

Tender are invited for Correction: Contact Center Services
Publish Date : 5/10/2023
Deadline : 5/31/2023 5:00 PM
Category : Human Services/Client Services
Description : NYCH+H is interested in gaining understanding of the latest thinking, operational efficiencies and technologies available from today-s leading Contact Center service providers and is seeking a qualified, experienced vendor partner to handle overflow calls from their patient contact center. In 2022, NYC H+H patient contact center received an annual call volume of 2.6 million calls. Incoming calls will primarily include requests for appointments, prescription refills and clinical questions. The vendor shall ensure that their staff provides a best in class patient experience and accurately handles the call with adequate documentation in the health system-s EMR (Epic) while complying with approved call scripts/workflows and operational processes of the NYC H+H Contact Center. Vendors with unique strengths and technologies are encouraged to differentiate their product offerings and expertise when responding to this RFP.

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Tender Notice

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