Contract notice: Software programming Tender in Ireland - 30385781

Object of the contract
Software programming and consultancy services
Description: Contract notice: Software programming and consultancy services
Authority Type: National or federal Agency/Office
Contact Nature: Services
Procedure: Open procedure
Document: Contract notice
Regulation: European Union, with participation by GPA countries
Award criteria: The most economic tender
CPV code: 72200000, 48000000, 48100000, 48400000, 48810000, 48900000, 48920000, 72000000, 72200000, 72210000, 72211000, 72212000, 72212310, 72212311, 72212480, 72220000, 72221000, 72222000, 72230000, 72240000, 72500000, 72510000, 72600000, 72200000, 48000000, 48100000, 48400000, 48810000, 48900000, 48920000, 72000000, 72210000, 72211000, 72212000, 72212310, 72212311, 72212480, 72220000, 72221000, 72222000, 72230000, 72240000, 72500000, 72510000, 72600000
CPV Description: Software programming and consultancy services.
Software package and information systems.
Industry specific software package.
Business transaction and personal business software package.
Information systems.
Miscellaneous software package and computer systems.
Office automation software package.
IT services: consulting, software development, Internet and support.
Programming services of packaged software products.
Programming services of systems and user software.
Programming services of application software.
Document creation software development services.
Document management software development services.
Sales, marketing and business intelligence software development services.
Systems and technical consultancy services.
Business analysis consultancy services.
Information systems or technology strategic review and planning services.
Custom software development services.
Systems analysis and programming services.
Computer-related services.
Computer-related management services.
Computer support and consultancy services.
Provision of SharePoint and CRM Development and Support Services
The National Transport Authority uses Microsoft Dynamics CRM 2015 on-premise version with SQL Server 2012 as the backend database. The system is used to manage customer/citizen communications from a number of channels, namely:
Main Site : Dublin.
The National Transport Authority uses Microsoft Dynamics CRM 2015 on-premise version with SQL Server 2012 as the backend database. The system is used to manage customer/citizen communications from a number of channels, namely:
— parliamentary questions,
— freedom of information requests and communications via the Authority's website,
— queries to the following lines of business from the NTA website and through email channels:
—— bus licencing,
—— cycling,
—— bus and train services,
—— taxi regulation matters;,
—— passenger information,
—— passenger rights, and
—— bus connects programme matter,
— Clamping appeals.
The requirement for CRM going forward will be extended to cover many of the following requirements:
— incorporation of new functions assigned to the NTA,
— leapcard cases,
— possible inclusion of the CRM systems for other transport operators,
— inclusion of social listening and social media, and
— inclusion of new social channels such as chatbot.
The Authority also uses SharePoint 2015 for basic document collaboration, throughout the organisation. The SharePoint system facilitates:
— document management,
— team collaboration,
— the provision of intranet (known as Transportal) and extranet portals (supplier collaboration sites),
— external access for collaboration with external stakeholders, and
— improved collaboration for the staff and board members.
In the future, the platform may be extended to include:
— automation of business processes through workflows where appropriate.
The Authority requires a CRM and SharePoint service provider to assist with the above requirements.
As set out in the tender documents.
The Contracting Authority will not be responsible for any costs, charges or expenses incurred by candidates or tenderers relating to this contract award procedure irrespective of the outcome of the competition, or if the competition is postponed or cancelled. All costs incurred by interested parties in participating in this competition must be borne by them.
Any contract award will be subject to a number of preconditions, including production of a current tax clearance certificate or tax clearance statement from the Revenue Commissioners in Ireland.
The Contracting Authority may terminate this competition (or any part thereof), change the basis of and the procedures for the bidding process, at any time, or procure the project by alternative means if it appears that the project can thereby be more advantageously procured.
The most economically advantageous or any tender will not automatically be accepted.
Refer to procurement documents for further information.
Internet address (URL): https://www.nationaltransport.ie