Contract notice: IT services: consulting, software Tender - 40933637

Object of the contract
IT services: consulting, software development, Internet and support
Description: Contract notice: IT services: consulting, software development, Internet and support
Authority Type: Utilities entity
Contact Nature: Services
Procedure: Negotiated procedure
Document: Contract notice
Regulation: Not specified
Award criteria: The most economic tender
CPV code: 72000000, 48314000, 48512000, 72212000, 72212222, 72212224, 72212314, 72212512, 72313000, 72314000, 79512000, 72000000, 48314000, 48512000, 72212000, 72212222, 72212224, 72212314, 72212512, 72313000, 72314000, 79512000
CPV Description: IT services: consulting, software development, Internet and support.
Voice recognition software package.
Interactive voice response software package.
Programming services of application software.
Web server software development services.
Web page editing software development services.
Voice recognition software development services.
Interactive voice response software development services.
Data capture services.
Data collection and collation services.
Call centre.
Payment Services
Provision of payment services covering Agent Assisted Payment, interactive voice response and web payments.
DCC is seeking to award a contract up to 8 years with a single service provider for the provision of payment services.
The scope is as follows:
Agent Assisted Payments DCC call centre agents collect payments over the phone. At the point of card payment DCC agents enter a `whisper code` so card entry over touch tones are intercepted at the 3 party supplier to offload PCI-DSS compliance. Caller card payment progress is viewed by the agent on their computer screens via a `virtual terminal` but details are obscured. The agent has the ability to highlight if digits are missing and can also reset the process if the caller needs to start fresh.
The interactive voice response system is hosted with the 3 party supplier and takes payments through automated voice recognition. The IVR is an automated version of the agent assisted payment solution but hosted with suppler to provide PCI-DSS compliance
Website At the point of initiating payment on the DCC website, customers are re-directed to a 3 party hosted PCI-DSS compliant website that has DCC branding.
Please refer to the tender documents in Bravo.
Internet address (URL): www.dwrcymru.com