Contract notice: IT services: consulting, software Tender - 30228501

Object of the contract
IT services: consulting, software development, Internet and support
Description: Contract notice: IT services: consulting, software development, Internet and support
Authority Type: Regional or local authority
Contact Nature: Services
Procedure: Competitive procedure with negotiation
Document: Contract notice
Regulation: European Union, with participation by GPA countries
Award criteria: The most economic tender
CPV code: 72000000, 32540000, 48510000, 64214200, 72000000, 32540000, 48510000, 64214200
CPV Description: IT services: consulting, software development, Internet and support.
Switchboards.
Communication software package.
Telephone switchboard services.
Offer of Switching and contact center solution.
In the case of this tender. hereinafter referred to as the solution. The solution must include the Supplier's preparation for use in a computerAcenter under the supply chain's availability, as well as operation and maintenance of the solution during the contract period. "Since 2014, Copenhagen Municipality's Switching and Contact Center solution has been based on Telia CallGuide. The contract for this solution is due to expire, which is why the solution must be exposed to competition. "The switch-over and contact center solution is today being run in interaction with the municipality's central telephone platform.and mobile phones. Furthermore, the solution must be integrated with a number of general and customer-specific systems. established Switching and contact center solutions in over 110 organizational units spread over approx. 50 locations. In the contact centers, up to 12, 000 calls are answered daily from citizens, companies, business partners and colleagues. Over 5, 000 named agents are definedwith up to 500 in simultaneous use.
The solution must include all software, equipment and parameter setup required to provide a fully functional solution. The supplier must, during the implementation phase, establish integration with selected systems, provide education and implement the solution in stages to the municipality's administrations.
Applicant must be registered in the central business register, CVR.dk For foreign companies, applicants must have a corresponding registration in the country where the applicant's business is established.
The average annual turnover of the applicant for the 3 most recent available financial statements must amount to at least DKK 26, 000, 000 (excluding VAT).
Upon receipt of more than 5 suitable applications for pre-qualification, selection will take place on the basis of what is stated in the tender specifications.
Internet address (URL): https://permalink.mercell.com/98245034.aspx