Contract notice: General helpdesk services Tender - 18623750

Object of the contract
General helpdesk services
Description: Contract notice: General helpdesk services
Authority Type: European Institution/Agency or International Organisation
Contact Nature: Services
Procedure: Open procedure
Document: Contract notice
Regulation: European Institution/Agency or International Organisation
Award criteria: The most economic tender
CPV code: 72611000, 72253000, 79512000, 72253200, 72254100, 72611000, 72253000, 79512000, 72253200, 72254100
CPV Description: Technical computer support services.
Helpdesk and support services.
Call centre.
Systems support services.
Systems testing services.
General helpdesk services.
Reference Number : AO 631.
The purpose of the call for tenders is the selection of an economic operator for the provision of a single support centre for providing general helpdesk services to end users of the Court.
Main Site : European Court of Auditors.
The purpose of the call for tenders is the selection of an economic operator for the provision of a single support centre for providing general helpdesk services to end users of the Court.
It covers call centre services for ‘IT' and ‘non-IT' services (including human resources, logistics, facilities and buildings), the support services including 1st level IT support, 2nd level IT support, IT lifecycle management, asset management, organisation level support, as well as additional IT services which may be requested by the Court, the quality assurance and reporting including the service level agreement and the service desk operation manual, periodic reporting and meetings.
Tenderers that are in one of the situations described in Articles 106 and 107 of the Financial Regulation shall be excluded from participation in this open call for tenders and not be awarded the contract. Tenderers must be legally capable of performing the service contract they apply for. A declaration on honour on the exclusion and selection criteria shall be provided with the tender. The following documents as regards the legal capacity shall be requested from the tenderers to whom the award of the contract might be proposed: (1) proof of entry on the professional or trade register under the conditions laid down by legislation in the country in which the tenderers reside; and (2) a legible copy of the notice of appointment of the person(s) authorised to represent the tenderer in concluding contracts, if it is not included in the abovementioned document.
Tenderers must have sufficient economic and financial capacity to perform the contract in compliance with the terms of the contract, taking into account its value and scale. If, in the light of the information supplied by the tenderer, the Court has doubts about a tenderer's economic and financial capacity, or if it is clearly insufficient for performance of the contract, the tender may be rejected without the tenderer being able to claim any financial compensation.
A declaration on honour on the exclusion and selection criteria shall be provided with the tender. The following documents as regards the economic and financial capacity shall be requested from the tenderers to whom the award of the contract might be proposed:
(1) balance sheets or extracts from balance sheets and profit and loss accounts for at least the last 3 years for which accounts have been closed, where publication of the balance sheet is required under the company law of the country in which the economic operator is established.
Internet address (URL): http://www.eca.europa.eu
Directive: Classical Directive (2014/24/EU)