Contract notice: Customer Relation Management Tender - 14422667

Object of the contract
Customer Relation Management software package
Description: Contract notice: Customer Relation Management software package
Authority Type: Regional or local authority
Contact Nature: Supplies
Procedure: Open procedure
Document: Contract notice
Regulation: GPA
Award criteria: The most economic tender
CPV code: 48445000, 48517000, 48982000, 48781000, 48445000, 48517000, 48982000, 48781000
CPV Description: The goal of the project is the introduction of a new IT Service Management (ITSM) total solution, the ITIL processes In the Canton of Aargau. The goal is an integrated solution in the sense of an intePlatform. The entire product platform for the required functions is to be based on an elaborate, architectural basic concept. The basic architectural concept is to come from a single source. The solution is operated at the Aargau Canton of Aargau on-Premise, the introduction has to be accompanied by the offerer. Maintenance and support must be offered by the providerThe goal of the project is the introduction of a new IT Service Management (ITSM) total solution, which can cover and improve the ITIL processes in the Canton of Aargau. The goal is to provide an integrated solution in the sense of an integral platform. The entire product platform for the required functions is to be displayed on a thought-out, archItectonic basic concept. The basic architectural concept is to come from a single source. The solution is operated at the Aargau Canton of Aargau on-Premise, the introduction has to be accompanied by the offerer. Maintenance and support must be offered by the supplier.
Partial offers are not allowed.
Conditions for countries not participating in the WTO agreement: none(1) This invitation to tender may be lodged within an indefinite period of 10 days from the date of publication by the Administrative Court of the Canton of Aargau Aargau, Obere Vorstadt 40, 5001 Aarau, Germany, are to be lodged. The standstill dHe does not apply the deadlines laid down in civil procedure law. 2.The complaint must be submitted in writing and must include an application and a reasoning. That is, a) to state how the administrative court should decide, and b) to explain the reasons for which this other decision is required. 3.On a complaint which does not satisfy the requirements according to points 1 and 2 aboveNot, will not be entered. 4. The contested invitation to tender must be indicated, all kinds of evidence must be indicated and, if possible, be settled. The input is to be signed. 5. The appeal procedure is associated with a cost risk, which means that the unsuccessful party usually has to pay the costs of the proceedings and, as the case may be, the opponent's legal costs* Reference to tender documents available from 23.6.2017 to 15.8.2017.
Conditions for obtaining tenders: none.
Internet address (URL): https://www.simap.ch
Directive: Classical Directive (2014/24/EU)