Contract notice: Customer Relation Management Tender - 27067301

Object of the contract
Customer Relation Management software package
Description: Contract notice: Customer Relation Management software package
Authority Type: Body governed by public law
Contact Nature: Services
Procedure: Restricted procedure
Document: Contract notice
Regulation: European Union, with participation by GPA countries
Award criteria: The most economic tender
CPV code: 48445000, 48000000, 64216000, 72000000, 72212333, 72263000, 72266000, 48445000, 48000000, 64216000, 72000000, 72212333, 72263000, 72266000
CPV Description: Customer Relation Management software package.
Software package and information systems.
Electronic message and information services.
IT services: consulting, software development, Internet and support.
Contact management software development services.
Software implementation services.
Software consultancy services.
Implementation, Maintenance and Support of a Business to Business (B2B) CRM Solution Incorporating Email Marketing and Event Management
Reference Number : B2BCRM2018
Tourism Ireland seeks a suitably qualified supplier to provide a Business to Business (B2B) Customer Relationship Management (CRM) solution. The list of elements forming the services is indicative only, is not exhaustive and may be subject to change. The primary function of the CRM solution will be to manage Tourism Ireland's communications with their industry partners on the Island of Ireland, and overseas trade, media and business tourism contacts in their markets. The solution may also be used in future to accommodate this function in other areas of the business such as contract management. The solution will readily integrate with Tourism Ireland's email communication platform, Microsoft Outlook 365. It is anticipated that work under the Contract will commence in March 2019. For more detailed information in please refer to the documentation supplied with this notice for downloading.
Main Site : Island of Ireland and across Tourism Ireland's global network of offices
Tourism Ireland seeks a suitably qualified supplier to provide a Business to Business (B2B) Customer Relationship Management (CRM) solution. The list of elements forming the services is indicative only, is not exhaustive and may be subject to change. The primary function of the CRM solution will be to manage Tourism Ireland's communications with their industry partners on the Island of Ireland, and overseas Trade, media and business tourism contacts in their markets. The solution may also be used in future to accommodate this function in other areas of the business such as contract management. The solution will readily integrate with Tourism Ireland's email communication platform, Microsoft Outlook 365. The contract period will be for up to 5 years subject to budget, annual performance review and other factors. It is anticipated that work under the Contract will commence in March 2019. For more detailed information including a specification of requirements please refer to the documentation supplied with this notice for downloading.
Please refer to the tender documents available for downloading.
Please refer to the tender documents available for downloading.
1) Interested parties must register their interest on the eTenders website (www.etenders.gov.ie) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie)only. Registration is free of charge. Tourism Ireland will not accept responsibility for information relayed (or not relayed) via third parties;
2) This is the 1st stage in a 2-stage restricted tender process. This is the sole call for requests to participate for this contract;
3) The Contracting Authority will not be responsible for any costs, charges or expenses incurred by candidates or tenderers;
4) Contract award will be subject to the approval of the Board of Tourism Ireland;
5) It will be a condition of award that the successful tenderer is and remains tax compliant;
6) At its absolute discretion, the Contracting Authority may elect to terminate this procurement process, or any contract awarded at any time;
7) Please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such cases it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words or "equivalent" will always be appended;
8) Without prejudice to the principle of equal treatment, the Contracting Authority is not obliged to engage in a clarification process in respect of the procurement documents with missing or incomplete information. Therefore, respondents are advised to ensure that they return completed documentation in order to avoid the risk of elimination from the competition;
9) At Section II.2.9 we have indicated that 5 applicants will be invited to tender, please note that the Contracting Authority reserves the right to invite at least 5 subject to that number qualifying;
10) Requests to participate must be delivered as per the Instructions;
11) Tourism Ireland will not accept or consider requests to participate delivered after this deadline;
12) Tourism Ireland will not be responsible for costs, charges or expenses incurred by applicants, whether or not a final contract is awarded;
13) Tourism Ireland is subject to the provisions of the code of practice on freedom of information for North/South implementation bodies and Tourism Ireland, which is available on Tourism Ireland's website;
14) To the extent that any Personal Data is processed by the successful bidder in connection with the provision of the services or otherwise, the provisions set out in Tourism Ireland's minimum conditions of contract under "Data processing terms" shall apply to such processing;
15) The contract will be subject to Irish law;
16) Tourism Ireland reserves the right without advance notice (and without giving reasons unless so required by law and without liability to the applicants) to amend or otherwise change the process or to terminate the process.
Internet address (URL): http://www.ireland.com