Contract notice: Customer Relation Management Tender - 20671366

Object of the contract
Customer Relation Management software package
Description: Contract notice: Customer Relation Management software package
Authority Type: Utilities entity
Contact Nature: Services
Procedure: Restricted procedure
Document: Contract notice
Regulation: GPA
Award criteria: The most economic tender
CPV code: 48445000, 48510000, 72212510, 48445000, 48510000, 72212510, 72212445
CPV Description: Customer Relation Management software package.
Communication software package.
Communication software development services.
Customer Relation Management software development services.
IWB, Digital Experience Portal (DXP) und One CRM (OC)
Gegenstand des Vergabeverfahrens ist die iterative Konzeption, Umsetzung, Weiterentwicklung sowie Wartungas well as the provision of the basic architecture and the mapping of the first processes form the basis. Building on this foundation, IWB and the provider iteratively and after the prioritization given in the project work packages that are designed, implemented, integrated and introduced. The subsequent maintenance and support as well as the further development of the DXP and CRM solution sThis is also part of the award procedure.
Digital Experience Portal (DXP): Within the framework of the "Digital Customer Management" roadmap, the online channel iwb.ch is to be expanded into a "Digital Experience Portal".
Lot DXP
- EC 1: The applicant for the application describes 3 projects completed in the last 5 years, which are covered by the present contract (lot 1) in terms of scope of work (Conpation, development, implementation, operation and support of a customer portal) and are comparable in complexity. The reference project is valid if the reference project refers to the DXP and the participant in the application of that lot acted as general contractor or single supplier. At the same time, the reference projects can be made between the applicant and the subcontractors-split as follows: The applicant must have been responsible for all activities up to and including transfer to support and operations; Individual activities or subsystems can be covered by a subcontractor; Any subcontractor for support or operational services must have customer references for customer portals of comparable complexityen (weighting 50%),
- EC 2: The applicant and his key persons have many years of experience with agile project procedures (such as Scrum, XP, etc) and have implemented this in hybrid environments. The applicant shows on the basis of 3 completed in the last 5 years projects on what experience he has made and how he agile approach even in hybrid environmentcould successfully carry out (weighting 15%),
- EC 3: The applicant uses a competent and experienced project team, which completely covers the competences required according to the specifications. With the presentation of the individual key persons (at least the roles "Project Manager", "Scrum Master", "Test Director", "Business Analyst", "Software Architect", Personalunion is possible)h) the applicant confirms that the respective key person is available for the project (weighting 10%),
- EC 4: The business conversation serves the personal presentation of company and key persons, the verification of EC 3.1 to 3.3 as well as the answering of questions (weighting 25%).
Lot OneCRM:
- EC 1: The applicant for the application describes 3 in the last 5 yearsclosed projects, which are comparable with the present order (lot 2) in terms of scope of work (conception, development, implementation as well as operation and support of a CRM system) and complexity. The reference project is valid if the reference project refers to the One CRM and the applicant of that lot is acting as a JV or single supplierated. The reference projects between the applicant and any subcontractors can be split as follows: The applicant must have been responsible for all activities up to and including transfer to support and operation; Individual activities or subsystems can be covered by a subcontractor; All sorts of subcontractors for support or operationsstatements must have customer references for CRM systems in comparable complexity (weighting 50%),
- EC 2: The applicant and its key people have many years of experience with agile project procedures (such as Scrum, XP, etc) and have implemented this in hybrid environments, The applicant shows on the basis of 3 projects completed in the last 5 yearson which experiences he has made and how he was able to successfully carry out an agile procedure even in hybrid environments (weighting 15%),
- EC 3: The applicant will employ a competent and experienced project team, which will completely cover the competences required according to the specifications, With the performance of the individual key persons (at least the roles "Project Manager", "ScrMaster, Test Director, CRM Consultant, Lead Developer; Personal union is possible) the applicant confirms that the respective key person is available for the project (weighting 10%),
- EC 4: The business partnership serves the purpose of ...
partial offers are not allowed.
Remedy: Against this announcement can within 10 days, from the publication date of this edition of the-Cantonal Journal of the Administrative Court of Basel-Stadt, Baeumleingasse 1, 4051 Basel, to be submitted in writing. The recursive letter must contain an application and its reason. The contested decision must be attached. The evidence seized must be specified and, as far as possible, settled.
Time-limit / comments: The requests to participate are completefilled out in a sealed envelope with the inscription "Application form: IWB, DXP and One CRM" and must be submitted to the IWB by the deadline specified at the latest (date / time) All documents must be submitted in hard copy and on a USB stick Opening of the application form is not public.
Comments (deadline for written questions)
TypefaceLiche questions must be asked in the question forum on simap until 3/4/2018. A compilation of the timely received questions with the appropriate answers will be published on simap until 16.3.2018. No verbal information is given.
National Reference Publication: Simap dated 14.2.2018, doc. 1006637
Deadline for written questions: 4.3.2018
Internet address (URL): https://www.simap.ch
Directive: Classical Directive (2014/25/EU)