Contract notice: Customer Relation Management Tender - 29853770

Object of the contract
Customer Relation Management software development services
Description: Contract notice: Customer Relation Management software development services
Authority Type: Utilities entity
Contact Nature: Services
Procedure: Negotiated procedure
Document: Contract notice
Regulation: European Union
Award criteria: The most economic tender
CPV code: 72212445, 72212445
CPV Description: Customer Relation Management Solutions
Reference Number: 13093222/2018/152
The purpose of this procedure is to implement a complete and integrated Call Center system, hosted in the beneficiary's Datacenter, for the following purposes :
Main Site: Bucuresti.
The contracting entity aims to acquire a complet and integrated Call Center, hosted in the beneficiary's Datacenter, as well as adjacent services, according to the requirements of the attached documentation.
Requirement 1: Non-compliance with Art. 177, 178, 180 of Law no. 99 / 2016.
Qualification condition: The applicant / associated candidate / subcontractor / third party must not be in any of the situations referred to in art. 177, 178, 180 from Legea nr. 99 / 2016.
Way of accomplishing: DUAE will be filled in by the economic operators participating in the award procedure (candidate / associate candidate / subcontractor / third party) with the information related to their situation
The supporting documents proving the fulfillment of the assumed by completing the DUAE shall be submitted, at the request of the contracting entity, to all candidates(s) fulfilling the qualification requirements as declared in the DUAE prior to the submission of invitations for the second stage of the award procedure to the selected candidates.
Proofs of evidence:
1) Certificates of absence of debts in respect of taxes, contributions or contributions to the budget (local budget, state budget, etc.) valid at the momentl) the criminal record of the economic operator and of the members of the administrative, management or supervisory body of the respective economic operator or of those who have the power of representation, decision or control within it, as follows: the certifying certificate issued by the ONRC / act of incorporation, valid at the moment of their presentation;z, documents demonstrating that the economic operator may benefit from the derogations provided in art. 178 par. (3), Art. 179 par. (2), art. 180 par. (2), according to art. 184 of Sector Procurement Law 99/2016.
Specifications:
1) In the case of a joint application, the requirement must be fulfilled by all the members of the association, as well as by the third party / supporters, the subcontractor(2) If in the country of origin or in the country where the candidate is established no documents of the criminal record are issued, the contracting entity has the obligation to accept a declaration on its own responsibility or, if in that country there are no legal provisions regarding the declaration on own responsibility, a genuine statement in front ofa notary, an administrative or judicial authority, or a form of organization of liberal professions with competence in this respect. Note: For candidates who are foreign legal persons, equivalent certificates will be presented stating that they do not register tax obligations outstanding under the conditions of the applicable law in the country of residence.
Requirement 2: Presentationdeclaration on non-compliance with the situations provided in art. 72 73 of the Law no. 99 / 2016.
The DUAE will be completed and will be presented according to the template form Form (Attached Form), will be prepared by each Associate Candidate / Candidate, including by third party / subcontractor, as appropriate and will be presented by all participants with the submission of the DUAE and the SEAP candidacy, with information related to their situation.
The persons holding decision-making positions within the contracting entity are the following: Eric Stab, Gestin Anne-Marie, Ioana Bratan, Ion Florin Ciprian, Zlei Nicoleta, Mihai Mitu, Razvan Draghia, Laurentiu Musat, Mihai Daniel Ilinca, Florin Serban, George Gogoana, Simionescu Ciolpan Brad, Vladut Elena Simona, Liliana Gava, Marius Razvan Stefan, Claudia BecheRiu, Mariana Barbulescu, Mihaela Tacman, Bianca Zanfir, Cornel Dulea.
Persons with power of representation within the procurement services provider involved in the awarding procedure: S.C. Procurement Advisors S.R.L. represented by Mihai Alexandra.
Non-resident candidates will present translations authorized in Romanian [...] details on www.e-licitatie.ro
Average figureglobal business, calculated over the last three years (2015, 2016, 2017) to be at least equal to EUR 1 500 000.
Candidate selection stage: The contracting entity does not want to limit the number of economic agents. All economic operators who meet the qualification requirements will be selected for the second stage of the procedure.
The contracting entity has the right to ask the tenderers, in advancethe expiry of the period of validity of the offer, the extension of this period. In the case of the extension of the period of validity of the offer, the tenderer has the obligation to prolong the validity period of the guarantee for the participation accordingly. The tenderer has the obligation to communicate to the contracting entities whether or not they agree to the extension of the offer's validity period.if after the completion of the negotiations, the admissible tenders ranked first will have equal scores, the winner with the lowest price will be established as the winner. If the prices will be equal, the contracting entity will ask for the reopening of the financial proposal in a closed envelope, in order to divide the bids, and the tender with the lowest price will be designated the winner.
Internet address (URL): www.engie.ro