Contract notice: Custom software development Tender - 38793139

Object of the contract
Custom software development services
Description: Contract notice: Custom software development services
Authority Type: Ministry or any other national or federal authority
Contact Nature: Services
Procedure: Open procedure
Document: Contract notice
Regulation: European Union, with participation by GPA countries
Award criteria: The most economic tender
CPV code: 72230000, 32551000, 32551100, 32551300, 48000000, 48218000, 48500000, 51611100, 72212314, 72212445, 72253200, 72260000, 72261000, 72262000, 72230000, 32551000, 32551100, 32551300, 48000000, 48218000, 48500000, 51611100, 72212314, 72212445, 72253200, 72260000, 72261000, 72262000
CPV Description: Custom software development services.
Telephone cables and associated equipment.
Telephone connections.
Telephone headsets.
Software package and information systems.
License management software package.
Communication and multimedia software package.
Hardware installation services.
Voice recognition software development services.
Customer Relation Management software development services.
Systems support services.
Software-related services.
Software support services.
Software development services.
Extension of contact center system functions. NISZ Zrt.) Telephone Ticket Service (OTUe)imitation Avaya Aura R7 Contact Center (CC) system for keruel validation. Additional tools and system features required by NAV are now available in a functional upgrade framework. Functional extension includes design, development and implementation of Voice Analytics, Workforce Management (WFM) and Knowledge Base systems - preparation of related documentsEve, the delivery of the advanced tools and headsets, and the operational capabilities of the system with time-to-time instruction and delivery of the system developed in the framework of the functional expansion - from the date of first installation to the first operating level:, in the eyes of networking eschewersteben:
Contractor in the "KFP-102/1/2018. Extension of Avaya Aura (r) R7 Contact Center System Functions "in the case of
The National Office of Information Administration (NAVCC) is the NIS National Infocommunication Service Zartkoerűen Artificial Resistance (NISZ Zrt.) Uszag Rt. Contact Center (CC) systemreben keruel for clarification. Additional tools and system features required by NAV are now available in a functional upgrade framework. Functional extensions include designing, developing and deploying Voice Analytics, Workforce Management (WFM) and Knowledge Base systems with the completion of related documents, removal of tools and headsetsand system upgrades with functional training and advanced system support (up to 12 months) for upgrading the system delivered in the functional upgrade framework to its first operating system.nt specific tasks are completed by the following 4 (four) task dogs:
I. Designing
first logical designer
2. physical designer
3. Equipment Delivery
4. Software Licenses Installation Systems
II. Developing, introductory
1. integration of purchased hardware, software and license tools into specifications based on specifications made at design stage,
2. system instbased on the installation plan,
3. Voice analytics, WFM integration for Avaya Aura R7 CC and NAV defined technical systems,
4. Developers' Glass on the basis of profit notes and development plan,
5. communication and functional tests on the basis of testing plan,
6. Tudasbazis Data Migration
III. Education, eligibility (Section IIstarts with as veget.)
1. setting access rights,
2. teaching staff (administrator, superintendent, superintendent / supervisor)
IV. System Support and Software Support (Section II begins with Vegetation.)
1. Advanced System Support and Software Support.
Section II. section from Vegetable, Eligible (III) and System Supportand Software Support (IV.) are running at the same time.
The current systems are working with the Global Information System (TCC) and the Telephone Utilization and Alignment System (UeCC) for individual ticket management, which functions, while maintaining introduction of applications and features that improve the quality, efficiency, and effectiveness ofUseful tools such as Sound analytics, Workforce Management, Knowledge Base These applications provide a variety of tools and headsets required for the test work required. (X. 30.) Govt. Calls the attention of the Advisers to the fact that in the case of reference to the specific product and type, the expression "or equivalent"
Bidder considers any given system to be equivalent to the functional parameters in the Technical Specification found in the Collaboration Documents. grate on occasiong is certified as an economic entity against which Kbt. Any of the grounds for exclusion listed in - 62 (1) and (2) are present or have occurred during the course of the procedure. (X. 30.) Korm. Article 62 (1) and (2)
The bidder / koezoe bidder or the economic operator accepting the suit in the EEKD shall pre-certify the exclusion with the bidder submitting the bid, in accordance with Section 4 (1) of the Cr.
Section 3 (3) and (5) of the Cr. based on koezoes reviewers as well as proof of aptitudeIn the representative offices of other organizations, the statements (including the ECCD forms) are made by the economic operator who submits the offer. . - 69 (4) to (7) with the application of:the tenderer shall justify the non-existence of the foregoing grounds on the basis of -- 8 and 10 of the Cr. (Addendum to Section VI.3). Article 62 (1) (k) (kb) and (kc) with regard to the declaration is to be submitted on the form of the ECR.With respect to a sub-contractor or other entity certifying a certificate, only the EEKD is capable of being submitted for the purpose of demonstrating the reasons for the exclusion.
koezoes reviewer in the Kbt. A prior declaration pursuant to - 67 (4) shall be submittedr. Pursuant to Article 1 para. Unless otherwise proven, the validity of the data is the statement of the data by the tenderer in this respect.
In the case of a pending listing of a bidder / koezoe bidder, as provided for in Article 13 of the Cr. If the listing procedure is not in progress, the relevant negative statementz Closure to Kbt. 64.
For statements related to exclusion reasons, statements made by the ECF in the form of a Tenderer shall submit the offer to the tenderer at electronic level. Co-procurement documents can be accessed unrestrictedly and fully in the ECF by the ECR00155045Under ID 2019.
2. The eligibility criteria for qualifying offerors' notes were more strictly defined. There is no need for a time bidder.
4. Revocation is not possible during the term of the contract.
5. All deadlines in the procedure are in Central European Time (CET).
6. The offer must include the Kbt in the forms provided in the ECR. 66.- (2), further to the Kbt. 66 (5) of the relevant cells, which must contain the Kbt. 68 (4).
7. Requirements relating to documents transmitted in the ECT, co-operative claims in the ECT and representationregarding electronic statements, the Kbt. 41 / A, and Articles 11 to 12 of the ECR Regulation. Provide a statement in AT's proposal regarding the provisions of - 65 (7) Kbt (including a negative statement). AK a Kbt. Article 71 provides for the possibility of malpractice by recourse to a new economic operator.b hianypotlas opportunity.
10. AK a Kbt. Article 56 provides the possibility for additional information to be provided exclusively through the ECS. Benchmarking for all economic operators who have indicated their interest in the ECR system will cross-refer to the ECR system for additional information. The procedure of co-purchasing, so the language of suggestion is Hungarian. AK is notWe also endeavor to accept translations of documents submitted in Hungarian. K excludes the establishment of a business organization (project partnership), a business association or a legal entity in respect of both expert and co-professional advisers. K does not hold a consultation, does not provide on-site bailouts. In case of Koezoes suggest the Kbt. Article 35 shall be applied.
15. AK nom apply the Kbt. -- 75 (2) (b) to (e). Values: 0-100 points. 1. aspect of sales, sub-aspects: reverse gold certificate, 2. method of gold: direct gold certificate
17. Addition to point III.1.1): The Kbt. Section 62 para. (1) (k), sub-paragraph (c), if the Offeror qualifies as an entity that is not listed on the regulated market, zirozasa prevention and megakadalosozarozol szol 2017. year LIII. (a) -b (b) or (d) of Section 3, Clause 38 (a) to (b) (d) of the Pv.tv. if the host does not have Pm.tv. Article 3 (38) (a) to (b) or (d)is a legal owner of the same, it is necessary to attach a statement to this effect on the EKR form to the Kbt. - 69 (4) para. When submitting certificates in accordance with Clause 18, it is further necessary to state whether the offerer qualifies as an entity listed on a regulated market. AK has a period of 30 calendar days during the period of the study allowance referred to in Section IV.2.6. Winner of the offercontracteskoeteskor must declare that evi CXCVI. Qualified as an organization eligible under Article 3 (1) (1). Rationale for Exclusion: Purchasing a piece of electronic ticketing system upgrades refers to upgrading. Electronic ticketing system and related services, a coaxial management systemThey form a company, so the functional extension of the system, the implementation of the developer in the case of IT, the professional justification of the close and logical tasks of the concurrent tasks justify the fulfillment by an expert.
Internet address (URL): http://www.nav.gov.hu