Contract notice: Computer network services Tender - 19348900

Object of the contract
Computer network services
Description: Contract notice: Computer network services
Authority Type: Body governed by public law
Contact Nature: Services
Procedure: Competitive dialogue
Document: Contract notice
Regulation: European Union, with participation by GPA countries
Award criteria: The most economic tender
CPV code: 72700000, 32400000, 32410000, 32412000, 32412100, 32412110, 32412120, 32413000, 32413100, 32415000, 32417000, 32420000, 32422000, 32423000, 32424000, 32425000, 32427000, 32428000, 50312300, 72212215, 72315000, 72315100, 72315200, 72511000, 72710000, 72720000, 72212214, 72700000, 32400000, 32410000, 32412000, 32412100, 32412110, 32412120, 32413000, 32413100, 32415000, 32417000, 32420000, 32422000, 32423000, 32424000, 32425000, 32427000, 32428000, 50312300, 72212215, 72315000, 72315100, 72315200, 72511000, 72710000, 72720000, 72212214
CPV Description: Computer network services.
Networks.
Local area network.
Communications network.
Telecommunications network.
Internet network.
Intranet network.
Integrated network.
Network routers.
Ethernet network.
Multimedia networks.
Network equipment.
Network components.
Network hubs.
Network infrastructure.
Network operating system.
Network system.
Network upgrade.
Maintenance and repair of data network equipment.
Networking developers software development services.
Data network management and support services.
Data network support services.
Data network management services.
Network management software services.
Local area network services.
Wide area network services.
Network operating system software development services.
Network Services
Reference Number : 2017/1231/Network/MS/JL
University of Manchester is seeking to bring about the transformation of the current LAN and WLAN to deliver a cost effective and righted sized solution. There are options for on-going support for the transformed solution.
Main Site : The University of Manchester.
The University invites qualified Bidders to submit proposals for the Transformation and Service Operation model options of IT network services comprising the following, such that a University user will be presented with a seamless, integrated and efficient end-user experience:
There is a requirement to deliver a transformed network and network support services. The 3 options for network support services are:
(i) Model 1 — In-house model — Knowledge transfer back to the University to a defined operating model with costs and roles that the University will fulfil. Bidder provided Break/Fix Replacement Service and call-off Rate Card to support future projects and changes to Network Services;
(ii) Model 2 — Provider hybrid support model — A hybrid service where knowledge will transfer to University staff but elements of service will be delivered by the Provider. Bidder to specify their proposal for Network Support Services in support of this option and aligned to SIAM and Technical Network Operations;
(iii) Model 3 — Full Provider Managed Service model — Knowledge transfer of operational processes and procedures to the University into the SIAM model. SIAM will manage the Provider, but the Provider will run the service. Bidder to specify their proposal for Network Support Services in support of this option aligned to SIAM and Technical Network Operations.
The University is looking for the partner to transform the network infrastructure to an operationally efficient service model, through proactive and flexible service delivery, and the introduction of automation and analytics to drive efficiencies. Additionally, the University is looking for the successful Bidder to become a partner to support its journey towards a stronger relationship with the business, through better and continually improving service, enhanced customer experience and a focus on business outcomes. The University values working collaboratively and is looking for a trusted partner with a track record in market leading delivery, who will support the University in meeting its ambitions and deliver service excellence.
The focus for the future service is:
(a) Cost Efficiency — there are a number of buildings within the University's North Campus which are due for closure by 2020 and the LAN in these locations will not be refreshed;
(b) Right-Sizing — Ports will be provisioned on a per-requirement basis and it is anticipated that the total quantity of LAN ports deployed today will reduce significantly as part of the transformation;
(c) Wireless First — the University will adopt WiFi (WLAN) as the default means of user device connectivity and although wired ports will be provided where deemed appropriate.
All interested candidates should request a copy of the tender pack using the address set out in I.1 above, and before the deadline set out in IV.3.4.
All candidates must demonstrate that they have a minimum turnover of GBP 34 000 000 and provide a bank reference to this effect. If the candidate is submitting as a consortium references must be submitted for each member of the consortium and total GBP 34 000 000 in the aggregate. The total value of all bank reference letters must be within the specified value.
Shortlisted bidders will be required to submit outline proposals for 3 different delivery options. Once outline proposals have been submitted, the University will evaluate the proposals in order to determine the preferred model(s) out of the three model options that it wishes to take forward to detailed dialogue.
Dialogue will be focussed on the preferred model(s) only and no bidder will be deselected until the preferred model has been identified Award criteria for each model differ and further details are available within the tender documentation.
The University wishes to run a streamlined and efficient dialogue process to minimise cost and delay to all parties. Bidders must ensure that they have appropriate legal, technical and financial support to participate in the dialogue at all times.
The University shall have no liability for any costs, expenses, fees or charges (including third party costs) incurred by those expressing interest in and/or participating in dialogue and/or tendering for this opportunity.
No contract (whether implied or otherwise) shall exist between any bidder and the University until such time as a contract is awarded to a successful bidder.
The University reserves the right to make any changes to the procurement as it may require at any time with no liability on its part (including to change, suspend, stop or terminate the process and not award a contract and/or to reject any or all bids at any time).
Internet address (URL): http://www.manchester.ac.uk
Directive: Classical Directive (2014/24/EU)