Contract notice: Computer configurations Tender - 32143294

Object of the contract
Computer configurations
Description: Contract notice: Computer configurations
Authority Type: Body governed by public law
Contact Nature: Services
Procedure: Open procedure
Document: Contract notice
Regulation: European Union, with participation by GPA countries
Award criteria: The most economic tender
CPV code: 30211400, 30211400, 30211400
CPV Description: Computer configurations.
Service Desk at the National Health Laboratory
Reference Number: 1900545
The LNS wishes to join, for a period of 4 years, the services of a service provider Desk who will be responsible for providing: level support 1 of all LNS staff using computer and office tools. Level 2 support for any request for:
Main Site: Lnational health center, 1, rue Louis Rech, L-3555 Dudelange Luxembourg.
The LNS wishes to join, for a period of 4 years, the services of a service provider Desk who will be responsible for providing: the support of Level 1 of all LNS personnel using computer and office tools. Level 2 support for any request concerning:
- office automation (hardware and loghere), and the devices connected to it (this necessitates numerous movements in the building of the LNS, including in laboratory areas protected by particular security measures). The inventory of the equipments being managed by the maintenance module (GMAO) of Odoo,
- the creation, the modification or the deletion of the identifiers, rights of access, passwords and mailboxes, users,
- the restoration of archive data files on the LNS backup systems.
Routing of other tickets to appropriate level 2 or 3 support (internal or external to the LNS). Documentation of all incidents in Odoo Helpdesk. The detection of problems (repetitive incidents whose common cause we seek to find), their documentation and routing to the serviceappropriate level (level 3). Establishing FAQs and simple procedures to help resolve common requests. Follow-up of the resolution of road incidents to level 2 and level 3 stakeholders. The compilation of statistics with the aid of ODO Helpdesk.
Specifications on the public markets portal. The public opening of tenders will take place at the LNS. For reasons ofBidders must be registered at the entrance of the building. For this purpose, they are requested to present themselves at least 15 minutes before the time fixed for the opening of the bids, equipped with a piece of identity. National Health Laboratory, 1 Louis Rech Street, L-3555 Dudelange, Dr. Louis Pasteur Hall. Mandatory information meeting. Date of the information meeting: 23.4.2019. Information meeting time: 14:00. Location of the information meeting: LNS, 1, rue Louis Rech, at L-3555 Dudelange, room Dr. Louis Pasteur. The submission of questions to be discussed at the information meeting: via the public markets portal and at least 2 working days before the meeting. The market is subdivided into lots of services:
- lot 1: resumption of the existant and constitution of the support organization (fixed price),
- lot 2: continuous support (annual envelope on the basis of the daily rate of the support),
- lot 3: preparation and transmission of the files to the following tenderer at the end of this framework contract (fixed price).
These lots are indivisible in the sense that each tenderer must imperatively propose an offer for each lot and thatall lots will be awarded to a single bidder. Each lot will be the subject of 1 (or more) separate order (s) passed (s) to the recipient.
Internet address (URL): https://lns.lu/