Contract notice: Communication software Tender in Norway - 34324816

Object of the contract
Communication software development services
Description: Contract notice: Communication software development services
Authority Type: Ministry or any other national or federal authority
Contact Nature: Services
Procedure: Open procedure
Document: Contract notice
Regulation: European Economic Area (EEA), with participation by GPA countries
Award criteria: The most economic tender
CPV code: 72212510, 48510000, 48500000, 48222000, 72212222, 72413000, 72415000, 48312000, 72212312, 72212000, 72416000, 72421000, 72422000, 72220000, 72222300, 72224000, 48219700, 48511000, 72227000, 48190000, 80420000, 64216000, 64216100, 64214400, 64215000, 72212510, 48510000, 48500000, 48222000, 72212222, 72413000, 72415000, 48312000, 72212312, 72212000, 72416000, 72421000, 72422000, 72220000, 72222300, 72224000, 48219700, 48511000, 72227000, 48190000, 80420000, 64216000, 64216100, 64214400, 64215000
CPV Description: Communication software development services.
Communication software package.
Communication and multimedia software package.
Web server software package.
Web server software development services.
World wide web (www) site design services.
World wide web (www) site operation host services.
Electronic publishing software package.
Electronic publishing software development services.
Programming services of application software.
Application service providers.
Internet or intranet client application development services.
Internet or intranet server application development services.
Systems and technical consultancy services.
Information technology services.
Project management consultancy services.
Communications server software package.
Desktop communications software package.
Software integration consultancy services.
Educational software package.
E-learning services.
Electronic message and information services.
Electronic message services.
Communication land-line rental.
IP telephone services.
Call Centre Solution
Reference Number : 2019/8195
Kunnskapsdepartementet [the Ministry of Education and Research] has given Kompetanse Norge and Utdanningsdirektoratet [Competence Norway and the Norwegian Directorate of Education and Training] the task of developing public, quality-assured and free digital career guidance services. The purpose of the project is to develop a national digital career guidance service that provides career guidance and information that is accessible for the entire population. The aim of the advisory service is to contribute to adjustments in order to avoid the wrong choice and withdrawal and to better utilise the resources in society.
Kunnskapsdepartementet [the Ministry of Education and Research] has given Kompetanse Norge and Utdanningsdirektoratet [Competence Norway and the Norwegian Directorate of Education and Training] the task of developing public, quality-assured and free digital career guidance services. The purpose of the project is to develop a national digital career guidance service that provides career guidance and information that is accessible for the entire population. The aim of the advisory service is to contribute to adjustments in order to avoid the wrong choice and withdrawal and to better utilise the resources in society.
The project is divided into 4 lots, and Lot B will establish technical solutions for the e-advisory service. Lot B will be managed by the Career Guidance Department of the Norwegian Directorate of Education and Training and is responsible for this procurement.
The career guidance service must have e-guidance, that will be offered via chat, telephone and email. For this procurement we will put in a place such a call centre solution (chat, telephone and email) and a knowledge sharing arena for the career counsellors that will work with the solution. The call centre solution is required to be delivered complete from 1 supplier, but the supplier can utilise subcontractors for the part of the technical solution delivery concerning the knowledge sharing arena.
The current schedule for the project involves work with technical solutions (adaptations, integrations, user-testing, training, fault correction, test launching and the like) will take place from circa December 2019 and until June 2020. A soft launch is planned for June 2020, and a major, public launch of the e-advisory service is planned for 1.9.2020. The procurement includes start-up work, launching and operating during the first year of operation after launching. We want to have an option for 2 years + 2 years with operation of the solution and in addition an option for any up-scaling and/or further development of the service within the contract period.
Internet address (URL): https://permalink.mercell.com/109256199.aspx