This tender has closedBids were accepted until 09 Feb 2018 (3198 days ago). New bids can no longer be submitted. The details below are kept for reference.
Contract notice: Communication and multimedia Tender - 19446692
Tender notice from Norway, published on 29 Dec 2017.
Exeutive Summary
The FJELLINJEN AS has issued a Tender notice for the procurement of a Contract notice: Communication and multimedia software package in the Norway. This Tender notice was published on 29 Dec 2017 and is scheduled to close on 09 Feb 2018, with an estimated Tender value of Refer Document.
Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 19446692, while the tender notice number is 526258-2017 and Register on the platform.
Key facts
Summary
Contract notice: Communication and multimedia software package
Object of the contract Communication and multimedia software package Description: Contract notice: Communication and multimedia software package Authority Type: Regional or local Agency/Office Contact Nature: Services Procedure: Open procedure Document: Contract notice Regulation: European Economic Area (EEA), with participation by GPA countries Award criteria: The most economic tender CPV code: 48500000, 72227000, 48100000, 48510000, 48219700, 48511000, 72315200, 72510000, 72514000, 72253200, 72261000, 72315100, 48500000, 72227000, 48100000, 48510000, 48219700, 48511000, 72315200, 72510000, 72514000, 72253200, 72261000, 72315100 CPV Description: Communication and multimedia software package. Software integration consultancy services. Industry specific software package. Communication software package. Communications server software package. Desktop communications software package. Data network management services. Computer-related management services. Computer facilities management services. Systems support services. Software support services. Data network support services. Procurement of RPA and RPA og Chat Bot for Fjellinjen AS Reference Number : 2017-17 Fjellinjen's areas of priority in 2018 include, amongst other things, digitalisation, automation and efficiency. We would like RPA and Chat bot technology to be seamlessly integrated in our value chain so that individual assignments can be handled efficiently by a robot. This will mean that our customer advisors have more time for important tasks such as customer care, increasing the value of the customer relationship and handling more complicated and comprehensive difficult cases. Main Site : Oslo. Fjellinjen's areas of priority in 2018 include, amongst other things, digitalisation, automation and efficiency. We would like RPA and Chat bot technology to be seamlessly integrated in our value chain so that individual assignments can be handled efficiently by a robot. This will mean that our customer advisors have more time for important tasks such as customer care, increasing the value of the customer relationship and handling more complicated and comprehensive difficult cases. In 2017, Fjellinjen carried out a pilot where 2 RPAs were integrated in our value chain. These currently handle approx. 3000 events a month, divided between 4 processes. We would like these processes to be run, hosted and further developed in 2018. In addition to this, Fjellinjen would like to implement a Chat bot, which shall give us the option of expanding our opening hours on Chat, as well as enable us to handle events without using human resources. A combination of Chat bot on the front line with the customer and RPA in the background will mean that we can handle events seamlessly in a cost efficient way from A to Z without using valuable human resources. In the future, we would like Fjellinjen's customer services to be characterised by innovation, efficient operation and happy customers. We believe that automation and robotisation will help us with this. Internet address (URL): https://permalink.mercell.com/78542464.aspx Directive: Classical Directive (2014/24/EU)
The bid deadline for Contract notice: Communication and multimedia software package was 09 Feb 2018. Bidding is closed.
This tender has been issued by FJELLINJEN AS in Norway.
The tender value is not disclosed; please refer to the tender document. EMD / bid security details are provided in the tender document.
This tender is Self Financed
The tender is classified under the following CPV code(s): 48500000 - Communication and multimedia software package, 72227000 - Software integration consultancy services, 48100000 - Industry specific software package, 48510000 - Communication software package, 48219700 - Communications server software package, 48511000 - Desktop communications software package, 72315200 - Data network management services, 72510000 - Computer-related management services, 72514000 - Computer facilities management services, 72253200 - Systems support services, 72261000 - Software support services, 72315100 - Data network support services.
The tender notice and related documents are listed in the Documents section above. Select a document to view or download it. Please log in or register to access the documents. If you cannot find additional documents in the Documents section, please log in to your account and Send Document Request from your account section.
The TendersOnTime reference is 19446692. The purchaser document reference is 526258-2017.
This tender falls under Computer Hardware and Software Services, Defence and Security in Norway. Suppliers in these sectors can track similar Norway tenders using CPV-based alerts.
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