MINISTERUL AFACERILOR EXTERNE has floated a tender for Contract notice: Call centre. The project location is Romania and the tender is closing on 19 Feb 2019. The tender notice number is 031330-2019, while the TOT Ref Number is 30011424. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.

Expired Tender

Procurement Summary

Country : Romania

Summary : Contract notice: Call centre

Deadline : 19 Feb 2019

Other Information

Notice Type : Tender

TOT Ref.No.: 30011424

Document Ref. No. : 031330-2019

Competition : ICB

Financier : Self Financed

Purchaser Ownership : -

Tender Value : Refer Document

Purchaser's Detail

Purchaser : MINISTERUL AFACERILOR EXTERNE
Office Name: Ministerul Afacerilor Externe
Address: Direc?ia Administrarea Patrimoniului ?i Achizi?ii, Bulevardul Aviatorilor nr. 50, sectorul 1
Town: Bucharest
Postal Code: 011864
Contact Point: Constantin Marcu

Phone: +40 214311870
Fax: +40 213102179
Romania
Email :dapa@mae.ro
URL :www.mae.ro

Tender Details

Object of the contract
Call centre

Description: Contract notice: Call centre

Authority Type: Ministry or any other national or federal authority
Contact Nature: Services
Procedure: Open procedure
Document: Contract notice
Regulation: European Union
Award criteria: The most economic tender
CPV code: 79512000, 79512000
CPV Description: Call Center

Call Center Service Agreement

Reference Number: 426686320192

Call Center Services

Main Site: Bucharest, MAE Headquarters

8-month call center service contract ( December 2019), with the possibility of extending to a maximum of 4 months (January April 2020).

The estimated minimum value of the range is the estimated contract valuewith a validity period of 8 months (1.5 31.12.2019) value according to which the offers will be elaborated and evaluated and the maximum value is the estimated total value including the value of the supplements (ie the estimated value of the contract with a validity period 12 months: 1.5.2019 30.4.2020).

Supplementing the quantity of services is conditional on the existence of a resu(1) Bidders, supporting third parties and subcontractors shall not be present in the situations referred to in art. 164, 165, 167 of Law no. 98/2016 on public procurement.

For this purpose, the bidder, third-party supporters and subcontractors will complete the Single European Procurement Document (DUAE) with information relevant to their situation;third parties, supporters and subcontractors must comply with the conflict prevention rules set out in Art. 60 of Law no. 98/2016 regarding public procurement.

The persons within the contracting authority having decision-making functions regarding the organization and carrying out of the public procurement procedure are:

- Cosmin George Dinescu, secretary general,

- Bogdan-AlexandruMoisii, Deputy General Secretary, Principal Authorizing Officer,

- Eugen Enache, General Manager Financial and Administrative Department,

- Gabriela-Maria Ochenatu, Director of Budgetary Planning, Accounting and Payroll,

Daniel Moisă, Deputy Director Budgeting Directorate, Accounting and Payroll,

- Eugen Burcea, Head of DAPA Service,

- Bogdan Florin Trăgaistă, Head of ServiceDAPA case.

Will be filled in the declaration on non-compliance in the situations provided by art. 60 par. (1) of the Law no. 98/2006: Form no. 1 will be completed by the tenderer, the associated bidders, third-party supporters and subcontractors.

Up-to-date supporting documents demonstrating the fulfillment of the assumed completion by the DUAE are to be submitted at the request of the contracting authorityante, only by the tenderer ranked in the first place in the intermediate rankings completed at the evaluation of the bids.

These documents will be: - - certificates showing the lack of overdue debts regarding the payment of taxes, duties or contributions to the general consolidated budget at the moment of presentation,

- the criminal record certificate of the economic operator, - the certificatethe criminal record of the economic operator, - the criminal record certificate of the members of the administrative, management or supervisory body of the respective economic operator and of those who have power of representation, decision or control within it, as follows: the certifying certificate issued by the ONRC, in accordance with the provisions of art. 164 par. (2) of the Law no. 98/2016 on public procurement, - where appropriate, documents demonstrating that the economic operator may benefit from the derogations provided for in art. 166 par. (2), art. 167 par. (2), art. 171 of Law no. 98/2016 on public procurement, - other editorial documents, as appropriate.

Romanian natural persons / legal entities: The Certificate of Attestation, issued by the National Office of the RegistryTrade (the information contained in the Certificate of Conduct must be actual / current at the time of submission), showing that the principal or secondary business is the provision of call center services or similar services or call center activities.

Foreign physical / juridical persons: Evidential documents proving a form ofregistration in accordance with the legal provisions of the country in which the tenderer has its registered office / place of business or place of business, specifying the full name, registered office, authorized persons / administrators, fields of activity. The field of activity mentioned in the document (s) must include the provision of call center services or sim services The supporting documents / documents supporting the fulfillment of the undertaken by completing the DUAE are to be presented at the request of the contracting authority, only by the bidder ranked I in the class[...] details on www.e-licitatie.ro

For viewing the awarding documentation uploaded in SEAP, economic operators must have a program to view the electronically signed files (this program being available free of charge on the websites of the suppliers e-signature).

The way of ranking the first ranked tenders with equal values: Contract authoritythe previous one will ask the tenderers for a new financial proposal (accompanied by the annex to the form: Through SEAP and the contract will be awarded to the tenderer whose new financial proposal has the lowest price.)

DUAE can be completed by the interested economic operators, https://ec.europa.eu/growth/tools-databases/espd/filter.documents issued by the Societyinsurance and / or banks will be submitted in the original form

Documents issued by the competent authorities will be valid on the date of their submission

If the documents are issued in a language other than the Roman language they will be accompanied by a translation authorized in the Romanian language
Internet address (URL): www.mae.ro

Documents

 Tender Notice