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Expired Tender United Kingdom ICB TOT Ref. 66816313

Contact Management Tender in United Kingdom - 66816313

Tender notice from United Kingdom, published on 24 May 2022.

Exeutive Summary

The THE GUINNESS PARTNERSHIP LTD has issued a Tender notice for the procurement of a Contact Management in the United Kingdom. This Tender notice was published on 24 May 2022 and is scheduled to close on 28 Jun 2022, with an estimated Tender value of GBP 1260000. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 66816313, while the tender notice number is GUINPART001-DN612881-91044182 and Register on the platform.

Key facts

Summary
Contact Management
Sector
Computer Hardware and Software Services
Technology and Equipment
Other Services
TOT Ref. No.
66816313
Document Ref. No.
GUINPART001-DN612881-91044182
Country
United Kingdom
Notice type
Tender
Competition
ICB
Publication date
24 May 2022
Bid deadline
28 Jun 2022
EMD
Refer Document
Tender value
GBP 1260000
Purchaser ownership
Public
Financier
Self Financed

CPV classification

48333000Contact management software package
72245000Contract systems analysis and programming services
79994000Contract administration services

Purchaser details

Purchaser contact is for registered users

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Tender details

Title : Contact Management
Location Of Contract : United Kingdom
Industry : Contact management software package - 48333000 Contract systems analysis and programming services - 72245000 Contract administration services - 79994000
Value Of Contract : £1, 260, 000
Description : Guinness is looking to replace its Customer Contact Centre capabilities and contract with a partner to provide a Managed Service. Guinness wishes to understand the capabilities of partners to provide CCaaS services to include but not be limited to the below aspects:• Omni channel capabilities• Multiple, segmented Contact Centre capabilities• Call and Queue Management• Agent and Customer journey and experience• Call Quality & Monitoring tools • Customer Identification and Verification features• Call Delivery, IVR, management, conferencing routing and recording• Chatbots, AI, Speech recognition, predicative dialler, webchat, gamification features• PCI process and compliance• MI Reporting• Digital signage - wallboards• Workforce Management capabilities• Integration with Microsoft Dynamics 365 CRM, MS Teams, Power BI• Cloud Hosting• UK hosted cloud data centres are preferredThe SQ documents are available on https://procontract.due-north.com and the project reference is DN612881
Published Date : 19 May 2022
Closing Date : 28 June 2022

Documents

Tender Notice
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Frequently asked questions

The bid deadline for Contact Management was 28 Jun 2022. Bidding is closed.

This tender has been issued by THE GUINNESS PARTNERSHIP LTD in United Kingdom.

The estimated tender value is GBP 1260000. EMD / bid security details are provided in the tender document.

This tender is Self Financed

The tender is classified under the following CPV code(s): 48333000 ~ Contact management software package ~ https://www.tendersontime.com/united-kingdom-tenders/contact-management-software-package-tenders/, 72245000 ~ Contract systems analysis and programming services ~ https://www.tendersontime.com/united-kingdom-tenders/contract-systems-analysis-and-programming-services-tenders/, 79994000 ~ Contract administration services ~ https://www.tendersontime.com/united-kingdom-tenders/contract-administration-services-tenders/.

The tender notice and related documents are listed in the Documents section above. Select a document to view or download it. Please log in or register to access the documents. If you cannot find additional documents in the Documents section, please log in to your account and Send Document Request from your account section.

The TendersOnTime reference is 66816313. The purchaser document reference is GUINPART001-DN612881-91044182.

See the Similar Tenders section on this page or browse other tenders from United Kingdom.

This tender falls under Computer Hardware and Software Services, Technology and Equipment, Other Services in United Kingdom. Suppliers in these sectors can track similar United Kingdom tenders using CPV-based alerts.