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 Tender Notice

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TN608820--EF16-Aankondiging-van-een-opdracht--algemene-richtlijn-standaardregeling-20260916103630.pdf

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Bijlage-Verklaring-referenties.docx

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Bijlage-Usecases.pdf

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Bijlage-Reservebankovereenkomst.pdf

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Bijlage-PvE--Informatiebeveiliging.pdf

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Bijlage-Programma-van-wensen.xlsx

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Bijlage-Programma-van-eisen.xlsx

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Bijlage-Prijzenblad.xlsx

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Bijlage-GIBIT-2025.pdf

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Bijlage-Gemeentelijke-ICT-kwaliteitsnormen.pdf

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Bijlage-Conceptovereenkomst.pdf

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Bijlage-Concept-verwerkersovereenkomst-v2.52.pdf

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Bijlage-Beantwoording-kwalitatieve-gunningscriteria.docx

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Aanbestedingsdocument-Contact-Center-Platform_BSOB.pdf

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uea_608820_20260916095551.pdf

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 Contract Award Notice

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TN608820--EF16-Aankondiging-van-een-opdracht--algemene-richtlijn-standaardregeling-20260916103630.pdf

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Bijlage-Verklaring-referenties.docx

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Bijlage-Usecases.pdf

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Bijlage-Reservebankovereenkomst.pdf

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Bijlage-PvE--Informatiebeveiliging.pdf

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Bijlage-Programma-van-wensen.xlsx

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Bijlage-Programma-van-eisen.xlsx

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Bijlage-Prijzenblad.xlsx

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Bijlage-GIBIT-2025.pdf

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Bijlage-Gemeentelijke-ICT-kwaliteitsnormen.pdf

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Bijlage-Conceptovereenkomst.pdf

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Bijlage-Concept-verwerkersovereenkomst-v2.52.pdf

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Bijlage-Beantwoording-kwalitatieve-gunningscriteria.docx

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Aanbestedingsdocument-Contact-Center-Platform_BSOB.pdf

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uea_608820_20260916095551.pdf

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Expired Tender Netherlands ICB TOT Ref. 149337218

Contact Center Platform Tender in Netherlands - 149337218

Tender notice from Netherlands, published on 17 Sep 2026.

Exeutive Summary

The TAX COOPERATION EAST BRABANT ABBREVIATED: BSOB has issued a Tender notice for the procurement of a Contact Center Platform in the Netherlands. This Tender notice was published on 17 Sep 2026 and is scheduled to close on 11 Nov 2026, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 149337218, while the tender notice number is TenderNed-kenmerk and Register on the platform.

Key facts

Summary
Contact Center Platform
Sector
Other Services
Computer Hardware and Software Services
Technology and Equipment
TOT Ref. No.
149337218
Document Ref. No.
TenderNed-kenmerk
Country
Netherlands
Notice type
Tender
Competition
ICB
Publication date
17 Sep 2026
Bid deadline
11 Nov 2026
EMD
Refer Document
Tender value
Refer Document
Purchaser ownership
Public
Procurement Type
Services
Financier
Self Financed

CPV classification

79342320Customer-care services
48510000Communication software package
64200000Telecommunications services

Purchaser details

Purchaser contact is for registered users

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Tender details

Contact Center Platform
Description:The new Contact Center Platform must: • Guarantee the continuity of telephone services; • Provide employees with a stable, secure and easily manageable telephony and Contact Center Platform; • Contribute to optimal accessibility for residents, entrepreneurs, partners and employees; • Provide sufficient flexibility to support future developments in the field of services, legislation and regulations and technology.
Main assignment (CPV code):79342320-2 Customer service services
Additional order(s) (CPV code):48510000-6 Communication software64200000-8 Telecommunications services
Legal Framework: Procurement Act 2012

Command Type: Services

Procedure: Public

Keywords: Contact Center Platform, KCC

Main assignment (CPV code): 79342320-2 Customer care services

Additional order(s) (CPV code): 48510000-6 Communication software64200000-8 Telecommunications services

Place of Performance NUTS code: Noordoost-Noord-Brabant (NL416)

Tendered Reference Number: 608820

PB/S Number: 639961-2026

Documents

Tender Notice
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TN608820--EF16-Aankondiging-van-een-opdracht--algemene-richtlijn-standaardregeling-20260916103630.pdf
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Bijlage-Verklaring-referenties.docx
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Bijlage-Usecases.pdf
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Bijlage-Reservebankovereenkomst.pdf
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Bijlage-PvE--Informatiebeveiliging.pdf
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Bijlage-Programma-van-wensen.xlsx
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Bijlage-Programma-van-eisen.xlsx
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Bijlage-Prijzenblad.xlsx
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Bijlage-GIBIT-2025.pdf
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Bijlage-Gemeentelijke-ICT-kwaliteitsnormen.pdf
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Bijlage-Conceptovereenkomst.pdf
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Bijlage-Concept-verwerkersovereenkomst-v2.52.pdf
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Bijlage-Beantwoording-kwalitatieve-gunningscriteria.docx
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Aanbestedingsdocument-Contact-Center-Platform_BSOB.pdf
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uea_608820_20260916095551.pdf
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Frequently asked questions

The bid deadline for Contact Center Platform was 11 Nov 2026. Bidding is closed.

This tender has been issued by TAX COOPERATION EAST BRABANT ABBREVIATED: BSOB in Netherlands.

The tender value is not disclosed; please refer to the tender document. EMD / bid security details are provided in the tender document.

This tender is Self Financed

This is a Services procurement tender issued as a public sector opportunity in Netherlands.

The tender is classified under the following CPV code(s): 79342320 ~ Customer-care services ~ https://www.tendersontime.com/netherlands-tenders/customer-care-services-tenders/, 48510000 ~ Communication software package ~ https://www.tendersontime.com/netherlands-tenders/communication-software-package-tenders/, 64200000 ~ Telecommunications services ~ https://www.tendersontime.com/netherlands-tenders/telecommunications-services-tenders/.

The tender notice and related documents are listed in the Documents section above. Select a document to view or download it. Please log in or register to access the documents. If you cannot find additional documents in the Documents section, please log in to your account and Send Document Request from your account section.

The TendersOnTime reference is 149337218. The purchaser document reference is TenderNed-kenmerk.

See the Similar Tenders section on this page or browse other tenders from Netherlands.

This tender falls under Other Services, Computer Hardware and Software Services, Technology and Equipment in Netherlands. Suppliers in these sectors can track similar Netherlands tenders using CPV-based alerts.