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The TAX COOPERATION FOR MUNICIPALITIES AND WATER BOARDS (BSGW) has issued a Tender notice for the procurement of a Contact Center-Platform in the Netherlands. This Tender notice was published on 08 Jun 2026 and is scheduled to close on 07 Aug 2026, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 142856809, while the tender notice number is and Registering on the platform.
Procurement Summary
Country: Netherlands
Summary: Contact Center-Platform
Deadline: 07 Aug 2026
Posting Date: 08 Jun 2026
Other Information
Notice Type: Tender
TOT Ref.No.: 142856809
Document Ref. No.:
Competition: ICB
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: Refer Document
CPV Classification
79342320 - Customer-care servicesPurchaser's Detail
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Login to see detailsTender Details
Contact Center Platform Description:The Assignment concerns the realization and provision of an integrated solution for customer contact of the Contracting Authority, with the aim of supporting and handling customer interactions via real-time telephony and live chat channels. Main assignment (CPV code):79342320-2 Customer service services Additional contract(s) (CPV code):48510000-6 Communications software64200000-8 Telecommunications services72267000-4 Software maintenance and repair services
Legal Framework: Procurement Act 2012 Command Type: Services Procedure: Public Main assignment (CPV code): 79342320-2 Customer service services Additional order(s) (CPV code): 48510000-6 Communication software64200000-8 Telecommunications services72267000-4 Software maintenance and repair services Place of Performance NUTS code: Midden-Limburg (NL422) Tendered Reference Number: 594150 PB/S Number: 391287-2026 Start Assignment: September 25, 2026 Command Completion: Sep 25, 2034
Documents
Bijlage-05-Prijsinvulformulier-1.0.xlsx
Bijlage-04-Facturatieschema-1.0.pdf
Bijlage-03-Programma-van-Eisen-1.0.xlsx
Bijlage-02-Overview-netwerk-BsGW-1.0.pdf
Bijlage-01-Begrippenlijst-1.0.pdf
Bijlage-17-Standaard-Verwerkersovereenkomst-1.0.pdf
Bijlage-16-Baseline-Informatiebeveiliging-Overheid-1.0.pdf
Bijlage-15-Gemeentelijke-ICT-kwaliteitsnormen-1.0.pdf
Bijlage-14-Gemeentelijke-Inkoopvoorwaarden-bij-IT-1.0.pdf
Bijlage-13-Concept-Wachtkamerovereenkomst-1.0.pdf
Bijlage-12-Concept-Overeenkomst-1.0.pdf
Bijlage-11-Format-Vragenformulier-1.0.xlsx
Bijlage-09-Referentieverklaring-1.0.docx
Bijlage-08-Verklaring-beschikbaarheid-middelen-Derde-n-1.0.docx
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