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The COBALT HOUSING has issued a Tender notice for the procurement of a Cloud Based Telephony System for Cobalt and South Liverpool Homes 2021-2026 in the United Kingdom. This Tender notice was published on 19 Dec 2020 and is scheduled to close on 18 Jan 2021, with an estimated Tender value of 500000. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 48622462, while the tender notice number is 615612-2020 and Registering on the platform.
Procurement Summary
Country: United Kingdom
Summary: Cloud Based Telephony System for Cobalt and South Liverpool Homes 2021-2026
Deadline: 18 Jan 2021
Posting Date: 19 Dec 2020
Other Information
Notice Type: Tender
TOT Ref.No.: 48622462
Document Ref. No.: 615612-2020
Competition: ICB
Financier: Self Financed
Purchaser Ownership: -
Tender Value: 500000
CPV Classification
64200000 - Telecommunications servicesPurchaser's Detail
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Login to see detailsTender Details
Document Type : Contract notice
Title : Cloud Based Telephony System for Cobalt and South Liverpool Homes 2021-2026
Reference Number : P0057
Contract Type : Services
Estimated Value : 500000 - GBP
Description : Cobalt and South Liverpool Housing each requires a single, high availability, easy to maintain and effective next gen, cloud-based telephony system that supports both traditional voice communications across the organisation and the technologies required for enhanced communications as well as future integration that will facilitate a fully integrated Omnichannel Contact Centre Both organisations are is seeking to enter into a contract with a suitably qualified service provider to provide telephony SIP trunks/infrastructure and service management between the hours specified in the contract document, Monday to Friday, plus an out of hours emergency service 365 days per year. Services are to include:
• service support (helpdesk/engineering/development);
• DDI Porting where necessary;
• call data itemisation;
• PSTN failover;
• call centre supervisor and officer training.
64200000 - Telecommunications services
32500000 - Telecommunications equipment and supplies
32412100 - Telecommunications network
32510000 - Wireless telecommunications system
Authority Type : Other
Type of Procedure : Open procedure
Regulation : Not specified
Bid Type : Submission for all lots
Doc Title : Telecommunications s...
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