This tender has closed Bids were accepted until 29 Sep 2026 (44 days ago). New bids can no longer be submitted. The details below are kept for reference.

Expired Tender Netherlands ICB TOT Ref. 146756147

Ccaas Services Tender in Netherlands - 146756147

Tender notice from Netherlands, published on 07 Aug 2026.

Exeutive Summary

The GBLT has issued a Tender notice for the procurement of a Ccaas Services in the Netherlands. This Tender notice was published on 07 Aug 2026 and is scheduled to close on 29 Sep 2026, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 146756147, while the tender notice number is and Register on the platform.

Key facts

Summary
Ccaas Services
TOT Ref. No.
146756147
Document Ref. No.
Country
Netherlands
Notice type
Tender
Competition
ICB
Publication date
07 Aug 2026
Bid deadline
29 Sep 2026
EMD
Refer Document
Tender value
Refer Document
Purchaser ownership
Public
Procurement Type
Services
Financier
Self Financed

CPV classification

64214200Telephone switchboard services

Purchaser details

Purchaser contact is for registered users

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Tender details

Ccaas Services Description:The Assignment concerns the Implementation and subsequent provision of services relating to the CCaaS solution. The following are excluded from the scope of the Assignment: Mobile telephony; Mobile data traffic; Business telephony; Online self-service (My Desk, online self-service GBLT). Main mission (CPV code):64214200-1 Telephone exchange services
Legal Framework: Procurement Act 2012 Command Type: Services Procedure: Public Keywords: CCaaS solution, Customer contact platform, Contact Center as a Service Main mission (CPV code): 64214200-1 Telephone exchange services Place of Performance NUTS code: North Overijssel (NL211) Tendered Reference Number: 604237 PB/S Number: 547986-2026 Start Assignment: Nov 15, 2026 Command Completion: Apr 30, 2031

Documents

Tender Notice
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TN604237--EF16-Aankondiging-van-een-opdracht--algemene-richtlijn-standaardregeling-20260806084602.pdf
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Bijlage-UEA.pdf
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Bijlage-Verwerkersovereenkomst.pdf
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Bijlage-Verslag-marktconsultatie.pdf
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Bijlage-Toestemmingsformulier.pdf
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Bijlage-Referentieverklaring.docx
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Bijlage-Programma-van-eisen.pdf
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Bijlage-Prijzenblad.xlsx
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Bijlage-KWS-formulier.pdf
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Bijlage-GIBIT-2025.pdf
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Bijlage-Conceptovereenkomst.pdf
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Bijlage-Beschrijving-telefonieomgeving-GBLT.pdf
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Bijlage-Antwoorden-kwalitatieve-subgunningscriteria.xlsx
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Beschrijvend-document-CCaaS-dienstverlening.pdf
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Netherlands Public Procurement Intelligence

Frequently asked questions

The bid deadline for Ccaas Services was 29 Sep 2026. Bidding is closed.

This tender has been issued by GBLT in Netherlands.

The tender value is not disclosed; please refer to the tender document. EMD / bid security details are provided in the tender document.

This tender is Self Financed

This is a Services procurement tender issued as a public sector opportunity in Netherlands.

The tender is classified under the following CPV code(s): 64214200 - Telephone switchboard services.

The tender notice and related documents are listed in the Documents section above. Select a document to view or download it. Please log in or register to access the documents. If you cannot find additional documents in the Documents section, please log in to your account and Send Document Request from your account section.

The TendersOnTime reference is 146756147. The purchaser document reference is not provided in the notice.

See the Similar Tenders section on this page or browse other tenders from Netherlands.

This tender falls under Other Services in Netherlands. Suppliers in these sectors can track similar Netherlands tenders using CPV-based alerts.