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This tender has closed Bids were accepted until 07 Feb 2022 (1739 days ago). New bids can no longer be submitted. The details below are kept for reference.

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Expired Tender Norway ICB TOT Ref. 62049963

Case Management System Tender in Norway - 62049963

Tender notice from Norway, published on 11 Jan 2022.

Exeutive Summary

The DIGITALISERINGSDIREKTORATET has issued a Tender notice for the procurement of a Case Management System in the Norway. This Tender notice was published on 11 Jan 2022 and is scheduled to close on 07 Feb 2022, with an estimated Tender value of NOK 4000000.00. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 62049963, while the tender notice number is 014638-2022 and Register on the platform.

Key facts

Summary
Case Management System
Sector
Computer Hardware and Software Services
Technology and Equipment
TOT Ref. No.
62049963
Document Ref. No.
014638-2022
Country
Norway
Notice type
Tender
Competition
ICB
Publication date
11 Jan 2022
Bid deadline
07 Feb 2022
EMD
Refer Document
Tender value
NOK 4000000.00
Purchaser ownership
-
Financier
Self Financed

CPV classification

72268000Software supply services
48000000Software package and information systems
48219000Miscellaneous networking software package
48223000Electronic mail software package
48311000Document management software package
48311100Document management system
48333000Contact management software package
48463000Statistical software package
48510000Communication software package
48811000E-mail system
72000000IT services: consulting, software development, Internet and support
72212311Document management software development services
72212400Business transaction and personal business software development services
72212771General utility software development services
72220000Systems and technical consultancy services
72267100Maintenance of information technology software

Purchaser details

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Tender details

Document Type : Contract notice
Title : Case Management System
Reference Number : 21/01326
Contract Type : Services
Estimated Value : 4000000.00 - NOK
Description : Digdir needs a case management system in order to receive and respond to user enquiries that currently come into resident-oriented user-support for the ID port and Altinn, or to other internal help-desks and email addresses serviced by multiple caseworkers in the Directorate. We do not need a complete CRM system. We are not building a customer base, but respond primarily to individual enquiries.
The need and requirements for the delivery is further described in the appendices attached under ‘documents- in Mercell.
Digdir currently uses the case management system eRequest from Innovit. The contract with Innovit expires on 01.07.2022. It is important for Digdir that there is a new contract by 01.06.2022.
72268000 - Software supply services
48000000 - Software package and information systems
48219000 - Miscellaneous networking software package
48223000 - Electronic mail software package
48311000 - Document management software package
48311100 - Document management system
48333000 - Contact management software package
48463000 - Statistical software package
48510000 - Communication software package
48811000 - E-mail system
72000000 - IT services: consulting, software development, Internet and support
72212311 - Document management softwar...

Documents

Tender Notice
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Norway Public Procurement Intelligence

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Frequently asked questions

The bid deadline for Case Management System was 07 Feb 2022. Bidding is closed.

This tender has been issued by DIGITALISERINGSDIREKTORATET in Norway.

The estimated tender value is NOK 4000000.00. EMD / bid security details are provided in the tender document.

This tender is Self Financed

The tender is classified under the following CPV code(s): 72268000 - Software supply services, 48000000 - Software package and information systems, 48219000 - Miscellaneous networking software package, 48223000 - Electronic mail software package, 48311000 - Document management software package, 48311100 - Document management system, 48333000 - Contact management software package, 48463000 - Statistical software package, 48510000 - Communication software package, 48811000 - E-mail system, 72000000 - IT services: consulting, software development, Internet and support, 72212311 - Document management software development services, 72212400 - Business transaction and personal business software development services, 72212771 - General utility software development services, 72220000 - Systems and technical consultancy services, 72267100 - Maintenance of information technology software.

The tender notice and related documents are listed in the Documents section above. Select a document to view or download it. Please log in or register to access the documents. If you cannot find additional documents in the Documents section, please log in to your account and Send Document Request from your account section.

The TendersOnTime reference is 62049963. The purchaser document reference is 014638-2022.

See the Similar Tenders section on this page or browse other tenders from Norway.

This tender falls under Computer Hardware and Software Services, Technology and Equipment in Norway. Suppliers in these sectors can track similar Norway tenders using CPV-based alerts.

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