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This tender has closed Bids were accepted until 13 Mar 2024 (974 days ago). New bids can no longer be submitted. The details below are kept for reference.

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Expired Tender Norway ICB TOT Ref. 96534508

Case Handling System Tender in Norway - 96534508

Tender notice from Norway, published on 08 Feb 2024.

Exeutive Summary

The ENTUR AS has issued a Tender notice for the procurement of a Case Handling System in the Norway. This Tender notice was published on 08 Feb 2024 and is scheduled to close on 13 Mar 2024, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 96534508, while the tender notice number is 82595-2024 and Register on the platform.

Key facts

Summary
Case Handling System
Sector
Computer Hardware and Software Services
Technology and Equipment
TOT Ref. No.
96534508
Document Ref. No.
82595-2024
Country
Norway
Notice type
Tender
Competition
ICB
Publication date
08 Feb 2024
Bid deadline
13 Mar 2024
EMD
Refer Document
Tender value
Refer Document
Purchaser ownership
Public
Financier
Self Financed

CPV classification

72000000IT services: consulting, software development, Internet and support
48000000Software package and information systems
48400000Business transaction and personal business software package
48445000Customer Relation Management software package
48480000Sales, marketing and business intelligence software package
72200000Software programming and consultancy services
72260000Software-related services

Purchaser details

Purchaser contact is for registered users

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Tender details

Entur AS invites tenderers to a negotiated procedure for the procurement of a system for manual, whole and partially automated processing of e-mail enquiries. The new system shall replace the current case handling system Entur has and shall be the main platform for the customer service providers in Entur to handle e-mail, and must have support for good work processes with a high degree of automation possibility both in the platform and via integrations with other systems. See the tender documentation for further information.
Doc Title: Case handling system
Contract Type: services
Document Type: Contract Notice

Reference Number: 2023007

Contract Type: services

Doc Title: Case handling system

Dispatch Date: 2024-02-06

Publish Date: 2024-02-08

Submission Date: 2024-03-13

Documents

Tender Notice
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Frequently asked questions

The bid deadline for Case Handling System was 13 Mar 2024. Bidding is closed.

This tender has been issued by ENTUR AS in Norway.

The tender value is not disclosed; please refer to the tender document. EMD / bid security details are provided in the tender document.

This tender is Self Financed

The tender is classified under the following CPV code(s): 72000000 - IT services: consulting, software development, Internet and support, 48000000 - Software package and information systems, 48400000 - Business transaction and personal business software package, 48445000 - Customer Relation Management software package, 48480000 - Sales, marketing and business intelligence software package, 72200000 - Software programming and consultancy services, 72260000 - Software-related services.

The tender notice and related documents are listed in the Documents section above. Select a document to view or download it. Please log in or register to access the documents. If you cannot find additional documents in the Documents section, please log in to your account and Send Document Request from your account section.

The TendersOnTime reference is 96534508. The purchaser document reference is 82595-2024.

See the Similar Tenders section on this page or browse other tenders from Norway.

This tender falls under Computer Hardware and Software Services, Technology and Equipment in Norway. Suppliers in these sectors can track similar Norway tenders using CPV-based alerts.

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