Call centre Tender in France - 3075954

Object of the contract
1) Establishment of telephone shelf and associated resources for the Customer Relationship Center (CRC) of LOGIREM Group: Acknowledgment and implementation of the organization of the external telephone shelf: Full and launching the implementation of the reporting.Prise device knowledge of the technical environment and definition of p action planimplement our knowledge of the profession technique.Prise target procedures and definition of the acquisition plan competences.Mise a provision of a tray, a team of call center and a dedicated coaching and recruitment in eventuel.Mise place the technical infrastructure and integration: Installation of telephone lines and neces subscriptionsres.Mise implement the adapted telephone infrastructure for processing entrants.Mise contacts flow out of the IT architecture (software interfaces) to support calls and technical fonctionnelle.2 entrants.Recette) recurrent benefits tenants taking calls and the RCMP intelligence tool :: Getting loadede incoming calls realized by applicants and tenants on the normal service period (day) .Prise in charge of incoming calls realized by applicants and tenants on-call period (night, public holiday and weekend) .Last has provided a quantitative and qualitative monitoring system for continuous regulier.Formation effectifs.Nota: LOGI The GroupREM provides the holder with access to its CRM tool (Module IGRT Ulis the editor SOPRA) .The Group will provide part of the necessary training profession has acquired skills.
Description: Call centre
Authority Type: Other
Contact Nature: Services
Procedure: Competitive dialogue
Document: Contract notice
Regulation: European Union, with participation by GPA countries
Award criteria: The most economic tender
CPV code: 79512000, 79342300, 79342321, 79342320
CPV Description: Call centre.  
Customer services.  
Customer-loyalty programme.  
Customer-care services.  
Internet address (URL): http://logirem.fr
Directive: Classical Directive (2004/18/EC)