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This tender has closed Bids were accepted until 04 Feb 2015 (4299 days ago). New bids can no longer be submitted. The details below are kept for reference.

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Expired Tender Norway ICB TOT Ref. 2253615

Call centre Tender in Norway - 2253615

Tender notice from Norway, published on 31 Dec 2014.

Exeutive Summary

The Fjellinjen AS has issued a Tender notice for the procurement of a Call centre in the Norway. This Tender notice was published on 31 Dec 2014 and is scheduled to close on 04 Feb 2015, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 2253615, while the tender notice number is 446413-2014 and Register on the platform.

Key facts

Summary
Call centre
Sector
Defence and Security
Computer Hardware and Software Services
TOT Ref. No.
2253615
Document Ref. No.
446413-2014
Country
Norway
Notice type
Tender
Competition
ICB
Publication date
31 Dec 2014
Bid deadline
04 Feb 2015
EMD
Refer Document
Tender value
Refer Document
Purchaser ownership
-
Financier
Self Financed

CPV classification

79512000Call centre
72212510Communication software development services
72212511Desktop communications software development services
48100000Industry specific software package
48000000Software package and information systems
32500000Telecommunications equipment and supplies
50334120Upgrade services of telephone switching equipment

Purchaser details

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Tender details

Object of the contract
Fjellinjen wishes to procure a data solution for collection of incoming inquiries to our customer service centre. Fjellinjen currently has a customer service centre consisting of 45 agents who handle telephony, email, Chat, Facebook/Twitter, web inquiries and written inquiries. Current opening hours are 8:00-20:00.The combined traffic volume as per January 2014 estimated approximately 1, 000 conversations per day and approximately 600 emails, 250 Chat and web inquiries daily.See Annex 1 for further details on the requirement specification.Note: To register your interest in this tender and receive additional information please visit the Doffin website http://www.doffin.no/Search/Search_Switch.aspx?ID=272253
Description: Call centre
Authority Type: Other
Contact Nature: Service contract
Procedure: Open procedure
Document: Contract notice
Regulation: European Economic Area (EEA), with participation by GPA countries
Award criteria: The most economic tender
CPV code: 79512000, 72212510, 72212511, 48100000, 48000000, 32500000, 50334120
CPV Description: Call centre.  
Communication software development services.  
Desktop communications software development services.  
Industry specific software package.  
Software package and information systems.  
Telecommunications equipment and supplies.  
Upgrade services of telephone switching equipment.  
Internet address (URL): http://www.fjellinjen.no
Directive: Classical Directive (2004/18/EC)

Documents

Tender Notice
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Frequently asked questions

The bid deadline for Call centre was 04 Feb 2015. Bidding is closed.

This tender has been issued by Fjellinjen AS in Norway.

The tender value is not disclosed; please refer to the tender document. EMD / bid security details are provided in the tender document.

This tender is Self Financed

The tender is classified under the following CPV code(s): 79512000 - Call centre, 72212510 - Communication software development services, 72212511 - Desktop communications software development services, 48100000 - Industry specific software package, 48000000 - Software package and information systems, 32500000 - Telecommunications equipment and supplies, 50334120 - Upgrade services of telephone switching equipment.

The tender notice and related documents are listed in the Documents section above. Select a document to view or download it. Please log in or register to access the documents. If you cannot find additional documents in the Documents section, please log in to your account and Send Document Request from your account section.

The TendersOnTime reference is 2253615. The purchaser document reference is 446413-2014.

See the Similar Tenders section on this page or browse other tenders from Norway.

This tender falls under Defence and Security, Computer Hardware and Software Services in Norway. Suppliers in these sectors can track similar Norway tenders using CPV-based alerts.

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