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The AOK SAXONY - ANHALT has issued a Tender notice for the procurement of a User Help Desk in the Germany. This Tender notice was published on 17 Apr 2026 and is scheduled to close on 15 May 2026, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 139700558, while the tender notice number is 265102-2026 and Registering on the platform.
Procurement Summary
Country: Germany
Summary: User Help Desk
Deadline: 15 May 2026
Posting Date: 17 Apr 2026
Other Information
Notice Type: Tender
TOT Ref.No.: 139700558
Document Ref. No.: 265102-2026
Competition: ICB
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: Refer Document
CPV Classification
72253000 - Helpdesk and support servicesPurchaser's Detail
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Login to see detailsTender Details
User Help Desk The client is looking for a contractual partner to provide services in the area of a Level 1 User Help Desk (UHD). It is expressly made clear that the advertised service is not a classic one Call center or hotline service. Rather, professionally qualified IT support must be provided. The client commissions the contractor to provide UHD services. The aim is to ensure a central, User-oriented and efficient first-level support for all employees in the event of IT-related disruptions. The organization to be supported currently has around 2, 300 employees, spread across a central main location and several decentralized locations Distribute locations and branch offices. The current support volume averages around 600 incidents per month, of which around 300 are processed by UHD. The service times currently extend to normal business hours (e.g. Monday to... Friday between 6:00 a.m. and 6:00 p.m.), Doc Title: User Help Desk Contract Type: services
Document Type: Contract Notice Reference Number: AOK SAN 2026-0013 Contract Type: services Authority Type: body-pl-ra Doc Title: User Help Desk Dispatch Date: 2026-04-15 Publish Date: 2026-04-17 Submission Date: 2026-05-15
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