Login
Login
Register
Complete Your Profile
Change Password
Request a Password Reset
Download Documents
Download Documents
Get Help to Participate in This Tender
Change Password
For better security, update the account password.
The DEPARTMENT OF EMPLOYMENT AND LABOUR, REPUBLIC OF SOUTH AFRICA has issued a Tender notice for the procurement of a The tender is for a contact centre solution for the Unemployment Insurance Fund (UIF) which includes pricing for 350 seats (100 fixed UIF agents and 250 seasonal agents). The solution must support all 350 users from day one, with seasonal agents acti in the South Africa. This Tender notice was published on 30 Mar 2026 and is scheduled to close on 31 Mar 2026, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 138710913, while the tender notice number is and Registering on the platform.
Procurement Summary
Country: South Africa
Summary: The tender is for a contact centre solution for the Unemployment Insurance Fund (UIF) which includes pricing for 350 seats (100 fixed UIF agents and 250 seasonal agents). The solution must support all 350 users from day one, with seasonal agents acti
Deadline: 31 Mar 2026
Posting Date: 30 Mar 2026
Other Information
Notice Type: Tender
TOT Ref.No.: 138710913
Document Ref. No.:
Competition: ICB
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: Refer Document
Purchaser's Detail
Name: Login to see tender_details
Address: Login to see tender_details
Email: Login to see tender_detailsLogin to see details Tender Details The tender is for a contact centre solution for the Unemployment Insurance Fund (UIF) which includes pricing for 350 seats (100 fixed UIF agents and 250 seasonal agents). The solution must support all 350 users from day one, with seasonal agents activated as needed. The ticketing system is limited to contact centre channels and does not include walk-ins. Bidders are required to use the Leggero CRM, and service providers must operate from their own premises for the duration of the contract. The tender also outlines responsibilities for telephony setup, connectivity, and the use of IVR and AI voice bots. Documents
Procurement Documents for South Africa
Access a comprehensive library of standard procurement documents specific to South Africa. Here, you'll find all the essential forms, guidelines, and templates required for tender applications and submissions in South Africa
Want To Bid in This Tender?
Get Local Agent Support in South Africa and 60 More Countries.
View Tenders By
Sign in with Google