Home » Tenders » Americas » Brazil » Tender 142899195

Teleservices-Customer Service Within the Concepts Tender - 142899195

The CAIXA ECONOMICA FEDERAL has issued a Tender notice for the procurement of a Teleservices-Customer Service Within the Concepts of Multi-Sites (Interconnected Service Locations) in the Brazil. This Tender notice was published on 09 Jun 2026 and is scheduled to close on 11 Jun 2026, with an estimated Tender value of BRL 89685259.68. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 142899195, while the tender notice number is 0121/2026 and Registering on the platform.

Procurement Summary

Country: Brazil

Summary: Teleservices-Customer Service Within the Concepts of Multi-Sites (Interconnected Service Locations)

Deadline: 11 Jun 2026

Posting Date: 09 Jun 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 142899195

Document Ref. No.: 0121/2026

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: BRL 89685259.68

Purchaser's Detail

Name: Login to see tender_details

Address: Login to see tender_details

Email: Login to see tender_details

Tender Details

PROVISION OF CUSTOMER SERVICE IN A MODEL THAT INCLUDES SERVICE WITHIN THE CONCEPTS OF MULTI-SITES (INTERCONNECTED SERVICE LOCATIONS), INCLUDING MULTIMEDIA OPERATIONAL SERVICES, BY HUMAN SERVICE RECEIVED AND/OR GENERATED, SPOKEN OR WRITTEN, TELEPHONE, PLATFORMS, ELECTRONIC FORMS, EMAILS, DIGITAL MEDIA, SOCIAL NETWORKS, APPLICATION STORES, INSTANT MESSAGING APPLICATION AND/OR CHAT, VIDEO CALL OR OTHER MEANS OF COMMUNICATIONS DEFINED AND/OR PROVIDED BY BOX, TREATMENTS OCCURRENCES OF PRODUCTS, SERVICES AND SYSTEMS UNDER CAIXA MANAGEMENT, TRANSFER OF INFORMATION TECHNOLOGY AND BUSINESS KNOWLEDGE INCLUDING THE GENERATION, PROCESSING OF MANAGEMENT INFORMATION AND ACCESSORY ACTIVITIES. Process Number: 00266/2026
Item Description - 1Unit of MeasureQuantityEstimated ValuePROVISION OF SERVICES MONTH/MONTHS 24 R$ 89, 685, 259.68 Item Deadline - 1 Accreditation End: 06/10/2026 23:59:00 Proposal Submission Deadline: 06/11/2026 11:00:00 End of the Appeal Period: 01/06/2026 23:59:00 Término do Prazo do Questionamento: 01/06/2026 23:59:00 Previsão Início dos Lances: 12/06/2026 14:00:00 Previsão Término dos Lances: 12/06/2026 14:30:00 Notices Participate Informações do Certame Comprador - CNPJ: CAIXA ECONOMICA FEDERAL - 00.360.305/5614-83 Competition number: 0121/2026 Item Number: 1 Modality: CAIXA Tender Judging Criteria: Lowest Price Publication Date in the DOU: 05/15/2026 Tipo de Cotação: Item Phase Inversion: No Price Registration Minutes: No Contratação Simultaneous: No Decimal Place Limit: 2 (Ex.: 0.00) Minimum Difference between Bids: No Number of Contest Items: 1 Close Bidding Room: Defined deadline + up to 30 minutes of random Confidential Estimated Value: No Estimated Value: 89, 685, 259.68 Number Process: 00266/2026 Adhesion to Minutes: No Exclusive Competition: Legal Entity Brief Description of the Object: PROVISION OF CUSTOMER SERVICE IN A MODEL THAT INCLUDES SERVICE WITHIN THE CONCEPTS OF MULTI-SITES (INTERCONNECTED SERVICE LOCATIONS), INCLUDING MULTIMEDIA OPERATIONAL SERVICES, BY HUMAN SERVICE RECEIVED AND/OR GENERATED, SPOKEN OR WRITTEN, TELEPHONE, PLATFORMS, ELECTRONIC FORMS, EMAILS, DIGITAL MEDIA, SOCIAL NETWORKS, APPLICATION STORE, MESSAGING APPLICATION SNAPSHOT AND/OR CHAT, VIDEO CALL OR OTHER MEANS OF COMMUNICATIONS DEFINED AND/OR PROVIDED BY CAIXA, HANDLING OF INCIDENTS OF PRODUCTS, SERVICES AND SYSTEMS UNDER CAIXA MANAGEMENT, TRANSFER OF INFORMATION TECHNOLOGY AND BUSINESS KNOWLEDGE INCLUDING GENERATION, PROCESSING OF MANAGEMENT INFORMATION AND ACCESSORY ACTIVITIES. Description...

Documents

Tender Notice

Browse More

All Tenders From Brazil

All Tenders From Americas

Procurement Documents for Brazil

Access a comprehensive library of standard procurement documents specific to Brazil. Here, you'll find all the essential forms, guidelines, and templates required for tender applications and submissions in Brazil

Explore Procurement Documents for Brazil

Want To Bid in This Tender?

Get Local Agent Support in Brazil and 60 More Countries.

View All The Services

View Tenders By