T117 Digital Services Platform - Support Tender - 139673380

Procurement Summary

Country: United Kingdom

Summary: T117 Digital Services Platform - Support, Maintenance and Enhancement

Deadline: 08 May 2026

Posting Date: 17 Apr 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 139673380

Document Ref. No.: T117

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

CPV Classification

72000000 - IT services: consulting, software development, Internet and support
72100000 - Hardware consultancy services
72200000 - Software programming and consultancy services
72300000 - Data services
72400000 - Internet services
72500000 - Computer-related services
72600000 - Computer support and consultancy services
72700000 - Computer network services
72800000 - Computer audit and testing services

Purchaser's Detail

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Tender Details

Northern Ireland Water is responsible for the supply and distribution of drinking water and the provision of sewerage services for approximately 840, 000 domestic, agricultural and business customers across Northern Ireland. Background and Context NI Water has an established Digital Services platform that underpins high volume, customer facing and internal services, supporting both external users and staff across multiple directorates. The current Digital Services platform comprises: • a public facing customer self service portal, and • an enterprise case management and workflow solution, integrated with a range of legacy and modern systems supporting operational, financial and regulatory processes. The existing contract for the delivery of these services is approaching expiry. NI Water therefore intends to undertake a competitive procurement to appoint a delivery partner to provide ongoing support, maintenance, transition and enhancement services, and to enable the platform to evolve in line with future business needs. Nature of the Requirement The appointed supplier will be expected to support a live, business critical platform, ensuring continuity of service while enabling controlled change and improvement. The scope of services is expected to include (high level summary): • Application support and maintenance • Incident, defect and service request management • Transition and knowledge transfer activities at contract commencement • Fixed price, milestone based enhancement d...

Documents

 Tender Notice