Sv-Ktr-250314-005, Ms Dynamics Crm Implementierung / Customizing_Eu Tender, Germany - 116673811

Procurement Summary

Country : Germany

Summary : Sv-Ktr-250314-005, Ms Dynamics Crm Implementierung / Customizing_Eu

Deadline : 24 Apr 2025

Other Information

Notice Type : Tender

TOT Ref.No.: 116673811

Document Ref. No. : SV-KTR-250314-005

Financier : Self Financed

Purchaser Ownership : Public

Tender Value : Refer Document

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Tender Details

The MS 365 Dynamics Customer Engagement Platform was introduced to the SWM in 2023 and is looked after by an IT service management team. In 2024, two projects from different specialist areas, with the implementation of its own CRM solution, started on two separate authorities.One of the two solutions is productive, the second solution is still in implementation. In the IT solution unit Technik (IL-TE), a new product team CRM@il-TE was created on 01.01.2025, which combines the previously mentioned projects and the implementation in an agile productcontinues. From the product operation, CRM solutions are to be offered on the MS Dynamics 365 platform. This is considered a further development offer for existing MS Dynamics CRM solutions as well as for the implementation of new requirements. Customers are the internal departments of the SWM, from theTechnology department and the regional energy transition department. The CRM solutions complement existing solutions of the ERP system SAP, and exchange data via interfaces to SAP and other systems. As the most important quality goal, the quick implementation can be seen here so that specialist areasGet digital solutions for your problems in a short time. By bundling theme and the introduction of a product team, synergy effects are to be used and a quick, partly standardized implementation. The product team is to be understood interdisciplinary and consists ofFrom the corresponding roles of the respective department, the IT platform and IT service, as well as currently the developers. The product owner is in the IT product team, ensures defined framework conditions and standards, plans the roadmap. He prioritizes the implementation of the specialist topics and ensuresFor compliance with the qualitative requirements, he may coordinate the needs of several Business Process Experts (BPES), the representatives of the departments. The implementation takes place in2-...

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