Supply, Installation, Testing and Commissioning Tender - 41031640

Procurement Summary

Country: Tanzania

Summary: Supply, Installation, Testing and Commissioning of Customer Relationship Management (CRM) System

Deadline: 20 Mar 2020

Posting Date: 28 Feb 2020

Other Information

Notice Type: Tender

TOT Ref.No.: 41031640

Document Ref. No.:

Competition: ICB

Financier: Self Financed

Purchaser Ownership: -

Tender Value: Refer Document

CPV Classification

48445000 - Customer Relation Management software package
72230000 - Custom software development services

Purchaser's Detail

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Tender Details

Request for Information Supply, Installation, Testing and Commissioning of Customer Relationship Management (CRM) System.
5. Scope of Work

The information requested is for the Bank to implement a Customer Relationship Management (CRM) System

to perform but not limited to the following functionalities:-

1. Sales Module – Management/Tracking of sales efforts for current and future customers with the goal

of integrating engagements and reports generated by multiple stakeholders i.e. workflow

collaboration

2. Service Module – Management/tracking of all after-sales issues including pending items reports, client

satisfaction surveys, insights on customers’ needs, complains etc. to drive retention

3. Customer Data Management – All the above activities in 1. & 2. Should have a central point of

information where all data can be available to all stakeholders for further quick analysis to support

important decision making. Also, should provide 360 degree view of customer

4. Marketing – Campaign management, targeted marketing, customer life value management, etc.

5. Reporting and Analytics Features – Pre-defined repots, user defined reports, customer insight

generation, forecasting, dashboards of key indicators, etc.

6. Social Media Management Features – management of social profile, monitoring, analytics, campaigns,

events, etc.

7. OMNI Channel Experience – include but not limited to android and IOS phones, tablets, desktops, etc.

8. Customer Journey Mapping and Service Workflow Features

9. AI and machine learning capabilities

Documents

 Tender Notice