Software Tender, Germany - 117785940

Procurement Summary

Country : Germany

Summary : Software

Deadline : 12 May 2025

Other Information

Notice Type : Tender

TOT Ref.No.: 117785940

Document Ref. No. : EuU 01-2025

Financier : Self Financed

Purchaser Ownership : Public

Tender Value : Refer Document

Purchaser's Detail

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Tender Details

Enni is looking for a bidder for a CRM software solution that optimally supports the sales requirements in the areas of service, sales and marketing. The system must be flexible, future -proof and tailored to the needs of the energy industry. The software is supposed to be a highBe scalable, cloud-based CRM system with a manufacturer's data model. Important requirements include a user-friendly web and app interface, integration of office applications, a data protection-compliant cloud solution and the possibility of individual expansion. In marketingthe focus is on campaign management, monitoring and customer selection, especially for expiring customer contracts. The CRM must recognize these contracts early and enable automated campaigns for customer loyalty or new customer acquisition. In the service area, the CRM should avoid media breaksAnd integrate all relevant systems such as inventory management, billing and ticketing in order to enable customer consultants to work efficiently. Ten licenses are to be made available for the CRM system. The remaining 40 licenses required should only be one laterTime to be used. The payment of these further licenses is due for in-action. The licenses include the use of the system and any other services. For more details, please refer to the participation documents.

Customer Relation Management SoftwarePackage (CPV code: 48445000)

software, implementation

Documents

 Tender Notice