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The PATENT AND REGISTER BOARD has issued a Tender notice for the procurement of a Screen Sharing Solution for Customer Service in the Finland. This Tender notice was published on 20 Nov 2025 and is scheduled to close on 30 Nov 2025, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 130529781, while the tender notice number is 586144 and Registering on the platform.
Procurement Summary
Country: Finland
Summary: Screen Sharing Solution for Customer Service
Deadline: 30 Nov 2025
Posting Date: 20 Nov 2025
Other Information
Notice Type: Tender
TOT Ref.No.: 130529781
Document Ref. No.: 586144
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: Refer Document
Purchaser's Detail
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Login to see detailsTender Details
The electronic service of the Business Information System (YTJ) is a customized system built on Microsoft technology, through which customers submit Trade Register notifications. The current application for customer service officials does not support real-time screen sharing with customers, which reduces the efficiency of customer service. Currently, customer service is performed on the phone and through email.Customers submitted roughly 500 000 notifications through YTJ in 2024. There are approximately 9000 customer service situations annually where customers require help with the usage of YTJ, and these are handled by around 30 customer service officials.PRH's customer service requires a solution that allows officials to securely and easily view the actions performed by customers in YTJ system, enabling more effective guidance and faster resolution of error situations. The new solution should be user-friendly and simple while meeting data security and privacy requirements.Brief technical description of YTJYTJ is a Single Page Application, requiring authentication via Suomi.fi. It is compiled and bundled with Vite. Backend is .NET, with a JSON interface. The frontend technologies are following:•Typescript•React 18, will be upgraded to 19•i18next•React-router•React-hook-form•React-query•Axios•Zod•Dnd-kit
Published:20/11/2025
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