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The STATE OF BAHIA has issued a Tender notice for the procurement of a the Purpose of this Tender is to Hire a Specialized Company to Provide Call Center Implementation, Operation and Maintenance Services (Active and Incoming Call Center Channel). in the Brazil. This Tender notice was published on 10 Dec 2025 and is scheduled to close on 30 Dec 2025, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 131789466, while the tender notice number is 001/2025/2025 and Registering on the platform.
Procurement Summary
Country: Brazil
Summary: the Purpose of this Tender is to Hire a Specialized Company to Provide Call Center Implementation, Operation and Maintenance Services (Active and Incoming Call Center Channel).
Deadline: 30 Dec 2025
Posting Date: 10 Dec 2025
Other Information
Notice Type: Tender
TOT Ref.No.: 131789466
Document Ref. No.: 001/2025/2025
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: Refer Document
Purchaser's Detail
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Login to see detailsTender Details
The purpose of this tender is to hire a specialized company to provide implementation, operation and maintenance services for a Call Center (active and receptive teleservice channel) for the OMBUDSMAN/AGERSA, including the digital service channel, with storage capacity voice, registration and sizing via WEB, customer service module, management module, configuration module and audit module with monthly support.
PNCP hiring ID: 13937032000160-1-002706/2025
Purchasing unit: 000000077 - AGERSA - BASIC SANITATION REGULATORY AGENCY
Contracting method: Auction - Electronic
Legal support: Law 14, 133/2021, Art. 28, I
Final date for receiving proposals: 12/30/2025 11:00 (Brasilia time)
Date of publication in the PNCP: 12/09/2025
Date of start of receiving proposals: 12/22/2025 09:00 (Brasilia time)
Documents
Procurement Documents for Brazil
Access a comprehensive library of standard procurement documents specific to Brazil. Here, you'll find all the essential forms, guidelines, and templates required for tender applications and submissions in Brazil
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