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Provision of Customer Service in a Model Tender in Brazil - 141407004

The CAIXA ECONOMICA FEDERAL has issued a Tender notice for the procurement of a Provision of Customer Service in a Model that Includes Service Within the Concepts of Multi-Sites (Interconnected Service Locations), Including Multi-Media Operational Services, By... in the Brazil. This Tender notice was published on 16 May 2026 and is scheduled to close on 09 Jun 2026, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 141407004, while the tender notice number is CECOT 121/2026 and Registering on the platform.

Procurement Summary

Country: Brazil

Summary: Provision of Customer Service in a Model that Includes Service Within the Concepts of Multi-Sites (Interconnected Service Locations), Including Multi-Media Operational Services, By...

Deadline: 09 Jun 2026

Posting Date: 16 May 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 141407004

Document Ref. No.: CECOT 121/2026

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

Purchaser's Detail

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Tender Details

PROVISION OF CUSTOMER SERVICE IN A MODEL THAT INCLUDES SERVICE WITHIN THE CONCEPTS OF MULTI-SITES (INTERCONNECTED SERVICE LOCATIONS), INCLUDING MULTIMEDIA OPERATIONAL SERVICES, BY HUMAN SERVICE RECEIVED AND/OR GENERATED, SPOKEN OR WRITTEN, TELEPHONE, PLATFORMS, ELECTRONIC FORMS, EMAILS, DIGITAL MEDIA, SOCIAL NETWORKS, APPLICATION STORES, INSTANT MESSAGING APPLICATION AND/OR CHAT, VIDEO CALL OR OTHER MEANS OF COMMUNICATIONS DEFINED AND/OR PROVIDED BY BOX, TREATMENTS OCCURRENCES OF PRODUCTS, SERVICES AND SYSTEMS UNDER CAIXA MANAGEMENT, TRANSFER OF INFORMATION TECHNOLOGY AND BUSINESS KNOWLEDGE INCLUDING THE GENERATION, PROCESSING OF MANAGEMENT INFORMATION AND ACCESSORY ACTIVITIES. PNCP hiring ID: 00360305000104-1-000315/2026
Buyer unit: 5307 - GECOT Contracting method: Competition - Electronic Legal support: Law 13, 303/2016, Art. 54, I Final date for receiving proposals: 06/09/2026 11:00 (Brasília time) Date of publication in the PNCP: 05/15/2026 Date of start of receiving proposals: 05/12/2026 18:17 (Brasília time)

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