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The LEIPZIGER WOHNUNGS- UND BAUGESELLSCHAFT MBH has issued a Tender notice for the procurement of a Providing Call Center and Ai-Powered Customer Service Services in the Germany. This Tender notice was published on 22 Apr 2026 and is scheduled to close on 28 Apr 2026, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 139926619, while the tender notice number is 274697-2026 and Registering on the platform.
Procurement Summary
Country: Germany
Summary: Providing Call Center and Ai-Powered Customer Service Services
Deadline: 28 Apr 2026
Posting Date: 22 Apr 2026
Other Information
Notice Type: Tender
TOT Ref.No.: 139926619
Document Ref. No.: 274697-2026
Competition: ICB
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: Refer Document
CPV Classification
79510000 - Telephone-answering servicesPurchaser's Detail
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Login to see detailsTender Details
Providing call center and AI-powered customer service services Providing call center and AI-powered customer service services The Leipziger Wohnungs- und Baugesellschaft is a municipal housing company with a portfolio of around 37, 000 Apartments. In order to ensure high service quality, strengthen customer loyalty and support digital transformation processes, the client intends to award comprehensive call center and customer service services. Object The purpose of the tender is to receive and process incoming customer requests all year round (24/7) with an estimated monthly call volume of approximately 7, 500 calls. The services include in particular: -Central acceptance of all incoming customer concerns in an objective and professional form, -AI-supported pre-sorting of concerns (e.g. voice bot/chatbot) including automated answers to standardized queries, -Telephone processing of concerns after systemic pre-sorting Independent solution of defined standard cases or forwarding to the client's central customer service, -Direct recording and allocation of object-related concerns in the client's ERP system, -Integrated processing of all processes within the client-s ERP system, -Reporting elevator failures to the relevant maintenance companies, including alerting in the event of people being trapped, -Processing of accident cases...
Document Type: Contract Notice Reference Number: LWB_ZE-2026-0019 Contract Type: services Authority Type: pub-undert Doc Title: Providing call center and AI-powered customer service services Dispatch Date: 2026-04-21 Publish Date: 2026-04-22 Submission Date: 2026-04-28
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