Project Service Chat Nrw - Chatcenter Tender in Germany - 62290710

Procurement Summary

Country: Germany

Summary: Project Service Chat Nrw - Chatcenter

Deadline: 18 Feb 2022

Posting Date: 20 Jan 2022

Other Information

Notice Type: Tender

TOT Ref.No.: 62290710

Document Ref. No.: 030349-2022

Competition: ICB

Financier: Self Financed

Purchaser Ownership: -

Tender Value: Refer Document

CPV Classification

79000000 - Business services: law, marketing, consulting, recruitment, printing and security

Purchaser's Detail

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Tender Details

Document Type: Corrigendum / Additional Information (Please refer to Document)
Title: Project Service Chat NRW - Chatcenter
Reference Number: BV21278
Contract Type: Services
Description: The Competence Center Digitization NRW, the WVG MBH and the VRR Aörs want to facilitate passengers access and the use of bus and train, winning new target groups and offer existing customers through additional values ​​sometimes new incentives for a more frequent use of bus and train.
For this purpose, a service chat should be offered, which represents an attractive and contemporary digital communication option. Primary goals are the improvement and simplification of the customer service as well as the increase of customer satisfaction and information quality. The function of the live chat should successively be made available to all traffic associations and companies in NRW. The live chat is a customer service software that can be integrated on a (mobile) website or in an app to communicate in real time with visitors to the homepage.
For this purpose, the clients want to build a service chat as a hybrid variant and the user / driving ...

Documents

 Tender Notice