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The VERKEHRSVERBUND RHEIN-RUHR AÖR has issued a Tender notice for the procurement of a Project Service-chat Nerve - Chatsoftware in the Germany. This Tender notice was published on 18 Dec 2021 and is scheduled to close on 14 Jan 2022, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 61297160, while the tender notice number is 643879-2021 and Registering on the platform.
Procurement Summary
Country: Germany
Summary: Project Service-chat Nerve - Chatsoftware
Deadline: 14 Jan 2022
Posting Date: 18 Dec 2021
Other Information
Notice Type: Tender
TOT Ref.No.: 61297160
Document Ref. No.: 643879-2021
Financier: Self Financed
Purchaser Ownership: -
Tender Value: Refer Document
Purchaser's Detail
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Login to see detailsTender Details
Document Type: Contract Notice
Title: Project Service Chat NRW - ChatSoftware
Reference Number: BV21087
Contract Type: Supplies
Description: The Competence Center Digitization NRW, the WVG MBH and the VRR Aörs want to facilitate passengers access and the use of bus and train, winning new target groups and offer existing customers through additional values sometimes new incentives for a more frequent use of bus and train.
For this purpose, a service chat should be offered, which represents an attractive and contemporary digital communication option. Primary goals are the improvement and simplification of the customer service as well as the increase of customer satisfaction and information quality. The function of the live chat should successively be made available to all traffic associations and companies in NRW. The live chat is a customer service software that can be integrated on a (mobile) website or in an app to communicate in real time with visitors to the homepage.
For this purpose, the clients want to build a service chat as a hybrid variant and provide the user / passenger.
The conceptual hybbles ...
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