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The STATE OF HESSE, REPRESENTED BY THE HESSIAN CENTRAL OFFICE FOR DATA PROCESSING has issued a Tender notice for the procurement of a Procurement of Support Services for Itsm Processes in Three Lots. in the Germany. This Tender notice was published on 09 Apr 2026 and is scheduled to close on 11 May 2026, with an estimated Tender value of EUR 6915744.00. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 139244898, while the tender notice number is 240257-2026 and Registering on the platform.
Procurement Summary
Country: Germany
Summary: Procurement of Support Services for Itsm Processes in Three Lots.
Deadline: 11 May 2026
Posting Date: 09 Apr 2026
Other Information
Notice Type: Tender
TOT Ref.No.: 139244898
Document Ref. No.: 240257-2026
Competition: ICB
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: EUR 6915744.00
CPV Classification
72000000 - IT services: consulting, software development, Internet and supportPurchaser's Detail
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Login to see detailsTender Details
The tender includes services for operational support, control and further development of IT processes. The aim is to improve the availability and stability of IT systems by deploying qualified specialists in three roles. Professional for IT processes Type of service: Operational support in IT process management and user support. Core tasks: Carrying out operational activities (e.g. data imports/exports, reporting) Support for users and user groups Provision and Maintaining documentation and training materials Conducting training and promoting the exchange of experiences Support with problems and improvement measures in the process Scope: 22, 200 person hours Further details are in the service description to be removed Specialist for IT processes Type of service: Control, monitoring and further development of IT processes. Core tasks: Analysis and control of processes based on KPIs Reporting to management and process owners Central takeover operational and coordinating tasks Coordination with user groups and product management (e.g. ServiceNow) Continuous process improvement and quality assurance Scope: Volume: 31, 080 person-hours Further details can be found in the service description remove Expert for IT processes Type of service: Conception, design and strategic development of IT processes. Core tasks: Design and definition of ITIL-based processes (roles, tasks...
Document Type: Contract Notice Reference Number: VG-3000-2026-0029 Contract Type: services Estimated Value: 6915744.00 - EUR Authority Type: ra Doc Title: Procurement of support services for ITSM processes in three lots. Dispatch Date: 2026-04-08 Publish Date: 2026-04-09 Submission Date: 2026-05-11
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